Medical Information Technology

Andrew Fiedler

**** *. ***** *** . ***** Bend, IN 46613 . 574-***-**** .

**************@*****.***

Objective

To secure a position utilizing my education and experience to be an

asset to my employer while furthering my professional development.

Strengths

Technical

Systems: Microsoft Windows XP, Vista, Server 2003, and Linux

Software: MS Office Products, Active Directory, NextGen 5, google

apps, ect

Hardware: Servers, Hubs, Routers, Switches, Mobile devices, PCs,

and Peripherals

Network: TCP/IP, DNS, DHCP, and Ethernet

Languages: SQL, VB/VBA, and batch

Personal

Communication Skills... interfaced with hundreds of professionals

in educational and medical fields

Problem Solver... trained both academically and on the job to

analyze situations and find the best solutions

Quick Learner... successfully self-taught in several job situations

with a high aptitude for learning new skills

Organizational Skills... prepared a four hour training program for

presentation as a senior project

Self-motivated... worked independently and proactively in all past

jobs

Relevant Experience

Private Consultant/Support Agent June 2004 - Present

South Bend, IN and Greenville, SC locals

. Offer computer consultation and troubleshooting services for PCs

and Workgroups

. Implement new networking solutions while also providing network

maintenance

IT Support Specialist November 2009 - December 2009

Allied Physicians of Michiana, South Bend, IN

. Returned for temporary work as a full time replacement for previous

co-worker

. Performed previous responsibilities expanded workload threefold

. Updated remote support procedures through Ultra VNC and

consolidated network storage

. Responded to a variety of incoming calls, closing an average of 26

significant service requests per week

Summer 2008 (Internship)

. Provided all levels of help desk support for 7 local medical

practices in the South Bend, Indiana area

. Streamlined automated installations and assisted in roll-out of

Nextgen for Citrix Web

. Assisted in the administration of Windows Server 2003, XP

workstations, and peripherals

Helpdesk Technician September 2005 - May 2006

IT Helpdesk-Bob Jones University, Greenville, SC

. Assisted in general computer troubleshooting services campus-wide

. Performed installation and troubleshooting of hardware, software,

printers, and network devices

. Maintained a high level of customer satisfaction in problem solving

Education

B.S. in Organizational Communication, Minor in Information Technology

August 2009

Bob Jones University, Greenville, SC

Communication GPA: 4.0-Overall GPA 3.63

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