Customer Service Sales
Resume:
Nicholas R. Garofalo
** ******** ******, **** ** 01902
********.*.********@*****.***
.
Objective
To secure an entry-level marketing position that utilizes extensive
financial, inventory control management and administrative experience in
multiple customer service and business analysis environments.
Profile
Highly motivated, organized, focused individual with demonstrated
leadership, time management, problem solving and computer skills. The work
ethic to make an immediate contribution to the employer.
Computer Skills
Moderately experienced to expert with multiple computer functions
including, but not limited to IBM and PC format; Microsoft Office including
Word, Excel, PowerPoint, QuickBooks, Adobe InDesign, Outlook, Printshop, HP
Muvee, Linux, HTML, Javascript, Payroll & Inventory retail programs, SPSS,
and several e-mail formats. Type at 75 WPM rate.
Professional Profile
Honey Baked Ham - Saugus, MA
Store Manager - January 14, - April 4, 2010
. Promoted to store manager after only 6 months of experience.
. Managed 70 + employees in a fast-paced retail food environment, giving
daily sales meetings to promote specials, encourage teamwork, and
achieve sales objectives.
. Increased catering revenue from last in the company to first in the
company in a two week span.
. Staffed fundraisers and managed alternative kiosk locations during
holidays.
. Interviewed potential managers for stores across the state.
. In charge of payroll using an ADP program as well as staffing for the
Saugus location.
. Responsible for projecting, tracking, and achieving corporate sales
objectives using the "StorePro" program, which was used for sales
projections.
. Created and preserved cordial relationships with clients of our
catering program.
. Ranked 2nd in ham sales company wide during the Christmas and Easter
holidays.
. Spoke during conference calls with suggestions on increasing sales.
. Performed marketing research by gathering detailed information about
local companies to increase catering revenues.
. Received large quantities of Ham shipments and organized inventory
accordingly.
Honey Baked Ham - Saugus, MA
Assistant Manager - June 2009 -
December 2009
. Managed every facet of operational and marketing functions of a retail
food business.
. Responsible for purchasing and inventory control processing using an
inventory-manager program.
. Hired, trained, and supervised new employees.
. Displayed exceptional team leadership and problem solving skills.
. Extensive experience with telecommunicating and customer service.
. Worked under a strict budget while achieving sales goals.
. In charge of tracking purchase orders and billing procedures.
The Corner Shop - Lynn, MA
Administrative Assistant to the Owner - January 1999
- January 2005
. Managed every function of a variety store business while excelling at
customer service.
. Tracked lottery inventory on a nightly basis.
. Performed detailed sales log transactions at the end of shift and
reported directly to owner.
. Coordinated the displays of new products.
. Processed weekly and monthly inventory counts for the store and placed
purchase orders for products of need.
. Handled all money transactions in the absence of the owner.
. Directly received new products from distributers and organized
accordingly.
. Tracked earnings/spending and organized financial statements using the
Microsoft Excel program.
. Delivered nightly deposits directly to bank.
. Hand delivered food products after reporting inventory, filling out
purchase orders, and retrieving products from local wholesaler.
. Trained new employees on register procedures.
. Responsible for the majority of bookkeeping, scheduling, and all other
administrative duties for the business.
. Monitored sales and coordinated market displays according to top
sellers.
. Organized accounting material for tax season.
Salem & Tobin TV - Salem, MA
Administrative Assistant to the Owner/Field Manager - June
2001 - January 2005
. Managed all operations pertaining to the installation of televisions
and air conditioning units.
. Required to excel in customer service for a retail business that is
service reliant.
. Aided the owner with the repairing of televisions, which included but
was not limited to replacing speakers, cleaning ventilation shafts, de-
magnetizing units, and replacing coaxial cables.
. Repaired air conditioners and made suitable for resale.
. Approved and collected financial transactions outside of the store.
. Recorded weekly inventory and reported to the owner.
. Trained new employees on AC installation and setting up televisions.
. Fielded inbound calls and set up a weekly schedule for service calls.
. Consistently exceeded owner's expectations with time management,
allowing for quick service and reduced payroll.
City of Lynn Department of Public Works - Lynn, MA
Assistant to Assigned Foreman - June 2005 -
August 2008
. Responsible for all tree removal during the summer of 2008 for the
city of Lynn.
. Repaired streets and reported new potholes to superintendent.
. Assisted in the training of new hires.
. Delivered new recycling containers and tracked inventory in the
process.
. Repaired and cemented new sidewalks during the summer of 2007.
. Was responsible for assisting in every aspect of general labor that
was required for the City of Lynn, assigned by the Department of
Public Works.
. Operated all forms of heavy machinery including but not limited to
jackhammers, cement mixers, steamroll equipment, and aerial lifts.
Education
Merrimack College, North Andover Massachusetts
Bachelor of Science in Business Administration - May 2009
Girard School of Business and International Commerce
Concentration - Marketing
Graduated with Dean's List Honors Senior year. GPA: 3.7
Relevant Coursework
. Undertook an in-depth Marketing Research project during the fall of
2008 for Panera Bread.
. Reported potential market demand to top executives of the company.
. Compiled and analyzed data using the SPSS program to form
recommendations for the company.
. Performed a detailed Marketing Simulation project during the
winter/spring of 2009.
. Simulation involved creating a microcomputer company from scratch and
strategizing at every level of the company including R&D, Marketing,
Sales, Manufacturing, and Finance.
. Involved high pressured situations including making an investment
presentation to Venture Capitalists in order to achieve global status
and recognition.
. Calculated sales projections and made financial decisions based on
projections.
. Our simulated company finished 2nd in the class for sales and 1st for
financial management.
. Senior year Business Seminar consisted of a similar simulation, but
dealt more in depth with serious situations such as union strikes,
change in demand, bankruptcy, and new competition.
. All courses required presentations to students and faculty of 50+.
. Excelled in courses that focused on Information Technology,
Microeconomics, Macroeconomics, Organizational and Behavioral
Management, Marketing Research, and Real Estate Management.
References will be provided upon request.
Contact this candidate