Customer Service Project

Contact Person: Ram Ethindra

Contact Email: ***@******-***.***

Raj Luxmi

OBJECTIVE

Seeking an Analyst position where I can utilize my technical skills and

knowledge of business principles and provide solutions with detail

analysis.

QUALIFICATION HIGHLIGHTS

Over one year of work experience as an E-Commerce Intern. Gained hands-on

experience with BI tools such as JD Edwards and Cognos.

Experience working as a Project Coordinator and assisted in creating

proposals, budgets and organize the event.

Knowledge of Software Development Life Cycle (SDLC) phases. Project work

experience on developing the entire system using the waterfall approach to

ensure alignment with strategic objectives.

Knowledge of developing a software project plan using OpenProj, Gantt

chart, PERT chart and the WBS.

Superior customer service abilities with attention to processing requests

for service promptly and thoroughly; experienced in interfacing with

diverse range of customers.

CORE

TECHNOLOGIES

Tools: JD Edwards, Cognos, Prevail, Snap Reporter,

Service Desk, SAP SD/MM, MS Office (Word, Excel,

Outlook, PowerPoint, Project)

Languages: SQL, Oracle PL/SQL, HTML, CSS, Ruby on Rails, C++, Pro/E

Wildfire 2.0

Environment: Windows Vista/XP/NT/2007/2000/98/95

EDUCATION

DePaul University, Chicago IL

June 2010

Masters of Science in Business Information Technology - 3.46/4.0

Illinois Institute of Technology, Chicago IL

May 2007

Bachelors of Engineering Management with specialization in Material and

Manufacturing Engineering

. Dean's List for Fall 2005

ACADEMIC PROJECTS

DePaul University, Chicago, IL

September 2007

- Present

Graduate Business Information Technology Student

- Database Design: Strong hands-on experience in developing several

databases using SQL functions in order to conduct

class projects.

- System Analysis and Design: Knowledge of Software Development Life

Cycle (SDLC) phases. Project work experience

on developing the entire system using the waterfall approach and

compiling data to produce detailed reports and

presentation.

- Software and System Project Management: Knowledge of developing a

software project plan using OpenProj, Gantt

chart, PERT chart and the WBS.

- Collaborative Technologies for Leading Projects: Liaised and

collaborated with a virtual team of four members to

successfully complete multiple challenges presented in course projects.

- Web Architecture for Non-Programmers: Designed and conducted user

studies for an informational website using Ruby

on Rails.

- Entrepreneurship and New Venture Management: Applying and practicing

entrepreneurial principles in order to develop a business plan that can be

used to generate financing and to begin operations in a new business

enterprise.

Illinois Institute of Technology, Chicago, IL

September 2003 - May 2007

Undergraduate Engineering Management Student

- Designed and developed effective marketing strategies and business plan

for launch of low-cost water purification system.

- Created a rapid prototype of bicycle using Pro / E Wildfire 2.0.

- Applied knowledge of mathematics, science and engineering design to

conduct experiments, and analyze and interpret data.

- Regularly assumed leadership role for group projects, preparing data and

delivering presentations.

WORK EXPERIENCE

Omron Electronics LLC, Schaumburg, IL

May 2007 - March 2008

E-Commerce Intern

Handled E-channel customer transactions and processed credit card orders to

deliver excellent customer service.

Investigated and analyzed point-of-service data, categorizing user

information in a spreadsheet to support departmental reporting.

Maintained case management system and responsible for extracting and

manipulating data for presentation to management team for review using

Prevail, Snap Reporter, Service Desk and Cognos.

Demonstrated talent for quickly learning new information, procedures, and

technologies.

Gained hands-on experience with ERP and business information systems such

as JD Edwards and Cognos.

IIT Stuart School of Business, Chicago, IL

January 2006 - September 2006

Project Coordinator

- Managed and collaborated with

multidisciplinary teams to

design and develop team

building activities.

- Created proposals and budgets,

scheduled team meetings, and

helped organize the event.

ORGANIZATION INVOLVEMENTS

Leadership Academy at IIT ( 2004-2007)

Society of Women Engineers ( 2004-2007)

International Student Organization ( 2003-2007)

Indian Student Association ( 2003-2007)

Languages Known: English, Hindi and Arabic

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