Software Analyst
Resume:
Saretta M. Garrett
********@*******.***
Objective:
To obtain an employment position which will provide the opportunity to
apply skills, talents, and enthusiasm to a challenging career, and will
also broaden my knowledge and experience as a System Analyst.
Skills Summary
More than 10 years of experience in system analysis and programming
for major corporations. Strong background in programming languages
such as Oracle, SQL, ASP.Net, XML, and Crystal Reports as well as
hardware/software administration and support for TCP/IP in a
Windows network. Extensive experience in application
design/configuration, deployment, user training and support
documentation. Skilled in creating project plans with MS Project
and MS Office. Also, responsible for creating standards, policies,
procedures, requirements definition, security and functional
analysis, performance monitoring and tuning.
Experience
Snelling Personnel Service
Atlanta, GA
Systems Analyst
02/2009- Present
Responsible for problem analysis, system optimization, testing and
documentation of network client software and database in production
environments.
Responsible for reviewing using XML to review error reports to
troubleshoot system failures and/or data errors as well as working
with third-party vendors to fix any problems.
Providing daily status reports to clients regarding outstanding
problems.
Responsible for testing new software updates and data migration
before deployment into production.
Additional responsibilities include client needs analysis, proposal
preparation and client consulting.
H2 ASSOCIATES
Atlanta, GA
Analyst
11/2004 - 12/2008
Managed and supported office proprietary software and Windows 2005
network environment.
Managed technical system problems as well as training office
administrators.
Provided on-going support, extensive training, and consulting for
users of all levels on various software applications required by
corporate office and real estate services industry.
Developed and maintained instructional manuals and project
documentation for all software applications and business
procedures.
Managed implementation of software and hardware upgrades for
production SQL Servers 2000/2005.
Negotiated software and hardware purchases and support contracts
resulting in company savings.
Conducted research, analyzed data for projects, developed and
conducted presentations and site training visits to improve
administration workflow and identify areas where manual processes
could be eliminated or reduced to improve productivity.
Planned and developed corporate projects automating administrative
work functions.
Ceridian
Atlanta, GA
Systems Analyst 9/2000 - 10/2004
Responsible for staging database replication environments from SQL
Server to Oracle using transactional replications
Daily functions included SQL Server database design, creating
Crystal Reports, application tuning and performance monitoring,
capacity planning, maintain users and roles, assignee privileges,
documentation, backup and restore procedures.
Performed database installation for major clients and conducted
extensive analysis for data conversions projects
Served as key systems analyst to ensure maximum 24/7 database
server optimization and performance to include resolving
performance issues
Responsible for data migrations and end-user trainings
Lucent Technologies
Atlanta, GA
Network Engineer/Database Administrator
06/2000 - 9/2000
Responsible for creating user profiles, resetting passwords,
security permissions and internet/intranet access
Installed and provided support for SAP applications
Installed Exchange applications and created profiles for end-users
Responsible for configuring and installing hardware and software
applications
SideTalk
Atlanta, GA
System Support Specialist
03/2000 - 06/2000
Responsible for upgrading Windows environment upgrades and
applications
Migrated 500+ users from Windows to UNIX environments
Performed hardware/software installations for end-users
Served as key contact for all hardware and software issues and
resolution
Cotton State Insurance
Atlanta, GA
System Support Specialist 02/1998 -
02/2000
Performed maintenance and troubleshooting for Novell, Windows, and
UNIX systems in a LAN/WAN environment
Repaired HP and IBM hardware including
Responsible for the implementation and configuration of networking
environments for clients and servers
Provided technical support for a variety of migration projects
AIRTOUCH CELLULAR Atlanta, GA
Network Support Analyst 7/1997 - 1/1998
Responsible for the installation, configuration, and support of
various networking environments including Microsoft, Novell, and
Artisoft LANtastic Networking Technologies
Served as second level support to other technicians
Supported 500+ end-users with Microsoft network and software
applications, Lotus Notes applications
Maintained Remedy database for accurate problem tracking and
resolution statistics
Remotely diagnosed and resolved connectivity issues
Education/Certification(s)
A.S., Information Technology
ITT Technical Institute, Long Beach, CA
Certification(s)
MCSE
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