Customer Service Management
Resume:
Jodi Genrich
Orchard Lake, MI 48324
***********@*****.***
Objective: Financial management position utilizing my extensive
financial background, analytical abilities and communication skills.
Employment History
Mar. 2005 to Present
GMAC Commercial Finance - 3000 Town Center, Ste. 280, Southfield, MI
48076
Loan Administrator II
Support Structure Finance Department. Manage the borrowing needs for
clients whose commitments exceed $580MM (advance money to clients, update
collateral per client borrowing base certificate, verify and post monthly
and quarterly interest, fees and principal payments). Provide management
with internal process improvements (cash reconciliation for US and CAD,
BBC project) which improved efficiencies within the department. Prepare
internal management reports from external sources (Peoplesoft and NTABL).
Strong attention to detail and strong analytical skills.
Operations Manager, Assistant Vice President
Managed the Supplier Early Payment Program (SEPP) Operations team. Team
consisted of two direct reports and responsible for payments to suppliers
which exceeded over $2B annually.
Developed processes to reduce the overall client shortfall balances which
ultimately resulted in 100% client reimbursement. Strong analytical
skills and knowledge in Excel were instrumental to reconcile accounts
going back 3 years.
Prepared and provided timely and accurate financial reports (statistics,
client reconciliations, revenue share and journal entries) to internal
and external clients.
Assisted in the development of Early Payment program with the third party
vendor and proactively identified new processes to mitigate any financial
risk to GMAC CF, the clients and the suppliers.
Prepared ad hoc financial reports for Senior Management.
Maintain strong relationships with clients, vendors, suppliers and
internal team.
Managed the SEPP Customer Service Support center.
12/06 Completed the Management Development Program
1/08 Completed the CFA Field Examiner's Training Class
Sept. 1999 - Mar. 2005
General Motors Corp. Warren, MI 48092
Corporate Financial Analyst (contract)
Developed and maintained the Supplier Risk Database, which is the
financial tool used in sourcing over $65B of direct and indirect material
purchases. Database includes financial information on over 13,000
suppliers. Advance Excel skills and Access knowledge useful to create
reports.
Proactively identified high-risk suppliers and worked with Commodity
Teams to develop strategies to mitigate GM's risk. Provide internal
report to management.
Analyze the financial risk of the suppliers through financial statement
analysis. Provide written report to management.
Liaison for the Supplier Early Pay Program (SEPP). The program generated
over $57MM in income with double-digit growth year over year. Strong
communication between vendor and suppliers. Prepare ad hoc reports and
models as required.
Assisted in the development and implementation of the Global Trouble
Supplier Process.
Mar. 1998 - Aug. 1999
Covansys (CBSI) - Farmington Hills, MI 48334
Corporate Financial Analyst
Prepared the Consolidated Corporate Budget with $550MM in Revenues.
Multiple locations and division units included. 47% Revenue growth year
over year.
Prepared the Regional Sales Forecasts and provide variance analysis to
Senior Management.
Assisted the Regional Vice Presidents in achieving margin goals through
statement analysis and identifying areas of opportunities.
Accomplishment: several branches improved operating margin by 5% and
higher.
Assisted in the month end and quarter end closes. Prepared supporting
schedules for the company's 10K and 10Q reports.
Mar. 1997 - Mar. 1998
American Dental Group(ADG) - Bloomfield Hills, MI 48304
Corporate Financial Analyst
Prepared the Corporate Budget with $25MM in Revenues
Coordinated and reviewed the monthly financial statements and provide
variance analysis to the Management Team.
Provide projections and pro-forma statements, as required, for
acquisitions, financing requirements and office performance.
Responsible for the company's capital and operating lease obligations.
Maintained the Fixed Asset System. Develop and implement procedures to
ensure adequate controls exist over the company assets.
Feb. 1989 - Mar. 1997
Little Caesar Enterprises, Inc. - Detroit, MI 48201
Corporate Financial Analyst
Analyze 120 franchise partners' financial statements on a quarterly and
annual basis. Provide reports and analysis to senior management and
franchise partners.
Prepare budget pro-formas, ROI, ROA, cash flow strategies and sales
breakeven calculations as needed.
On-site consultation with franchise partners regarding the company's
financial position and lead other team members in coordinating and
developing business plans as needed.
Software Proficiencies: Microsoft Excel, Word, Access and PowerPoint.
Education
Walsh College
Masters in the Science of Finance - completed 6 classes
Central Michigan University
B.S. in Business Administration, Finance and Accounting - June 1988
References available on request
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