Customer Service Sales

Christopher M. Wilson

**** ******* ***** **, ******, TX 77379

Cell: 254-***-**** Email: ****************@*****.***

OBJECTIVE

To obtain a position that compensates $60,000 and offers a positive work

environment providing ample leadership and necessary teamwork throughout

the hierarchy of the company.

RELEVANT EXPERIENCE / SKILLS

? 2 years of experience in management, training, supervision, direction

of a company consisting of a small workforce, employee pay, and strategic

decision-making while with KB Toys and 1st Impressions.

? Computer Skills:

? Proficient in Microsoft office applications, Lotus Notes, and

Acrobat Reader.

? Educated in Microsoft Windows and Windows-based software programs.

EMPLOYMENT HISTORY

Portamedic, Customer Service Rep Houston, TX

November 2009-May 2010

? Be an effective liaison between Insurance agents, examiners and

processing laboratories, ensuring quality customer service including

intense phone coverage, computer file maintenance, and progress reporting.

? Answer phone calls to take orders, give or take status regarding exam

requests, or troubleshoot problems.

? Review Insurance Underwriter's requirements for exams, ensuring the

exam request meets such requirements, following up on any discrepancies.

? Prepare exam packs (release forms, health questionnaire, blood and

urine kits) and ship to assigned examiner.

? Review status of all open cases. Follow up on any case not completed

and relay pertinent information to proper interested parties.

? Additional responsibilities include but are not limited to: Assigning

new exams to examiners. Faxing, filing or copying - new, updated or

completed exam paperwork.

Rainmaker Systems, Dell Division, Account Manager Austin, TX

March 2007-January 2008

? Coordinated with Dell ISR's as a 3rd party vendor of warranties,

proactively sought new business by reviewing and scheduling times

w/customers, and consulted/advised appropriate level of support.

? Responsible for creating weekly forecasts & exceeded monthly &

quarterly quotas.

? Business segment specialties: home & small business, healthcare,

education, & government.

? Revenue generated for Rainmaker systems: $1.5 million

Computer Associates (CA) Division, Internet Security Product

Specialist February 2008-July 2008

? Contact customers for license renewals of current products while

providing information & up-selling various other products to provide

complete security for customers' networks.

? Synchronize & follow up with resellers of CA products to support &

facilitate the sales cycle through the channel.

? Assist with web demos while on 3 way call with the CA technician &

customers guiding the customer through information most crucial to their

business.

Sheshunoff Information Services, Account Executive Austin, TX

October 2005 - March 2007

? Responsible for designing different templates of product information

for email to potential clients.

? Lead daily team meetings, discussing the previous day's numbers and

providing different marketing as well as selling strategies to help team

members reach their daily quotas.

? Partially developed tool for product information to use during call

with customers.

? Voted "Team Player" for May '06 & September '06

? Member of "The Dean's List"

Transwestern Publishing, Account Representative Austin, TX

May 2005 - August 2005

? Meet assigned sales quotas by renewing contracts with existing

customers, as well as selling to new advertisers by partnering to develop

winning advertising and sales strategies and ensuring that the final ads

are both eye-catching and effective.

? Use consultative approach with clients to recommend well-placed, profit-

producing advertising programs so that advertisers receive the best return

on their investment.

? Collect on past due revenue accounts to bring them current as well as

having ongoing communication with management on account status, daily

sales figures, and specific market issues.

? Performed sales presentations with business professionals and potential

clients.

1st Impressions, Head Valet Austin, TX

June 2004 - February 2006

? In charge of all business operations for the company, including company

income and employee pay.

? Accountable for providing excellent customer service for a minimum of

100 customers per workday.

? Responsible for all customer complaint communications and accident

insurance claims.

? Helped recruit and train all new employees while managing and

supervising existing employees.

KB Toys, Sales Ass./Ass. Mgr College Station, Austin, San Marcos,

TX June 2001-June 2003

? As a Sales Associate, I was purposely placed on sales floor performing

with the greatest efficiency during high traffic and high stress

situations in regards to providing elevated levels of customer service.

? As Assistant Manager I was responsible for managing the day-to-day

sales, merchandising, operations and human resources functions, as well as

provided the training necessary to execute and achieve sales plans by

developing customer service skills within the team and controlled payroll

and expenses.

? As Assistant Manager I helped recruit, motivate and develop the store

team, while assuring that company policies and procedures were being

followed.

? Trained new employees on how to methodically store the company's

merchandise when first received as freight and also how to systematically

stock the sales floor as to achieve maximum sales from customers.

EDUCATION

Texas State University, San Marcos, TX

Bachelor of Business Administration, Concentration in Marketing (2004)

ACTIVITIES

? Member of Sigma Nu Fraternity, Served as House Manager for 1 year

? 1 year college football for Tarleton State University in Stephenville,

TX

? High School Varsity Basketball and Football Captain

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate