Manager Quality Assurance

KAREN ODNEAL *******@*******.***

*** ******* **. ****** ****** NY 10977 845-***-****

CREDIT AND COLLECTIONS MANAGER

Financial & Business Analysis /Credit & Collections Management/ Wholesale &

Retail / Risk Management / Cost Control / Quality Assurance / Field Support

/ Process Improvement / Due Diligence / Credit Policy

Superior track record in credit risk, project and customer management

ensuring integral long-term viability given the challenging macroeconomic

pressures financial services organizations are facing. Using standard

review methodologies, refining the key credit risks of all retail and

commercial businesses and their credit support functions, develop risk

coverage strategies, execute reviews, and conduct on-going monitoring of

these businesses to evaluate the overall effectiveness of the business

analysis environment. I applied advanced analytic approaches to increase

return on investment for large financial services organizations. Applying

performance improvement strategies, I enhanced revenue capture, raised

profitability and redesigned processes to strengthen company performance.

Career Overview/Fortune 500 Experience and Selected Achievements

Progressively responsible positions at Chrysler Financial Services LLC,

(DCFS-Trust) an $80 Billion financing company: Commercial /Dealer Credit

Analyst, 2008 to 2009. Proactive in risk and exposure analysis on a

wholesale portfolio of $8 billion.

o Analyzed and approved requests for CRM wholesale underwriting,

lines of credit and real estate / working capital loans to

consumer and commercial lending companies. Increased portfolio

by 10 percent in 2009.

o Instrumental in decreasing full spectrum of debt exposure in

2008 by 10 percent. Adjusted financial statement entries (of

dealers) to make accurate assessments of their solvency given

changing credit markets through effectively approving and

conditioning consumer applications while improving ROI.

o Extensive involvement in monitoring performance controls of

credit policies through inventory and book audits. Supervised

Auditors (including Scheduling staff, and clearing Audits).

Accepted full accountability for implementation tracking and

developing a process map detailing timeline of response rates,

sales conversions standard operating procedures. Identified weak

spots and established recovery. Doubled performance levels in

2009.

o Established priority position for company in securitizing

debtors' assets via UCC commercial liens. Secured 89 percent

rate of any outstanding assets within applicable guidelines to

be paid to Chrysler Financial should debtor fold.

Supervisor, Retail Credit Analyst, 2005 to 2008. Supervisor, coach and

mentor to a team of 25 credit analysts on vision, strategy and value

proposition serving the Northeast region of consumer/commercial lending

alerting territory developments and valuable trends.

o Translated company strategy requirements to individual targets

for analysts. Managed and monitored performance against these

targets leading to 15 percent revenue increase in 2008,

surpassing the overall team target.

o Identified credit solution requirements using early warning

indicators, understanding high impact, assigning value to

intangibles, monitoring data/lists, sales, volume, and

competition on loans from origination, to servicing, to

collection/recovery. Reduced retail delinquency from 5.2 percent

in 2005 to 1.20 percent in 2006.

Retail Credit Analyst, 2003 to 2005. Promoted to establish a credit risk

prospective to individual portfolio of retail and lease contracts of 6

Million. Led and maintained research analysis that contributed to

transparent and integrated services.

o Made proactive recommendations in accordance with appropriate

procedures reporting on all initiatives to regulate the credit

risk inherent in the entire portfolio as well as the subsequent

risk to reduce cost management and increase competitiveness.

Increased revenue by 15 percent in 2004.

o Served as underwriter for automobile loans - purchased

applicants' deals that liquidate in a timely fashion.

o Verified Applicants' information, and worked with stores'

Finance department to structure Contracts. Introduced balanced

scorecard method to determine internal and external scoring.

Increased profits 15 percent through better loans extending

return magnitudes. Overall objectives reached 90 percent in

2005.

Credit & Collection Investigator, 2003. Identified credit issues,

performed research prior to credit application process, interact with

clients and rating agencies while ensuring accuracy and continuity of

service.

o Delivered investigative exposure recommendations based on

analysis.

o Led initiative to devise a trade-off system timing the exchange

of value; optimal payment and settlement finality, reduced the

amount of charge-offs from 1.67 percent in 2002 to 0.75 percent

in 2003.

Maturity Manager, Daimler Chrysler Financial Services, a $149 Billion

financial services company, 2002 to 2003. Promoted to standardize and

redesign lease extensions for Mercedes Benz and Chrysler auto financing

options.

o Coordinated an initial remarketing program to call lessees 90

days before lease expiration and extend offer to purchase car.

Initiative resulted in a total savings of $250 million.

o Worked closely with New Business Developments to create a pilot

program involving off-lease/retail customers, direct mailing,

manifests, and products increased sales quota accountability by

10 percent

Account Manager, 2001 to 2002. Provided financial product information to

customers through on-line information and call center. Facilitated

acceptable arrangements with delinquent customers. Earlier: Customer

Service Representative

Skills: Exceptional strong written and verbal communications skills. Highly

personable and capable of working with all levels of management and

dealership personal. Proficient in relationship building and problem

solving, implementing solutions under tight deadlines. Hands on managing

all levels of credit guideline and procedures. SAP, Microsoft Word, Excel,

PowerPoint, Salesforce.com, Cognos Reporting, Route One, ACE, AIM and

Lotus Notes

Education

MBA in Business and Public Administration from University of Phoenix,

Phoenix, Arizona

B. A. in Political Science from Grambling State University, Grambling,

Louisiana

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