Customer Service Management

RITA DENNAOUI

**** ****** **** ? Dearborn, MI ***26

Home 313-***-**** Cell 313-***-****

abmjip@r.postjobfree.com or abmjip@r.postjobfree.com

PROFESSIONAL FINANCIAL PROFILE

Collaboration & Client Relations:

. Worked closely with wide range of clients and professionals in

delivering financial services to clients.

Project Management:

. Exceptional multitasking and project management skills.

. Trained new employees.

. Streamlined process as well as workflow work procedures.

. ISO Assessor Reported as well as conducted root causes and analysis

recommended methods of improvements to management. (Internal Control

Documents).

. Audited AP Debt Aging Reports, AR Collections logs, Disbursements

Suppliers Checks Reports, Intervention Suppliers Codes, Wholesale

Dealers Floor Plans,

Key Strengths:

. Highly adaptable to change, procedures, changes in schedule

. Excellent Communication Skills, Team Player, Strong Analytical Skills

as well as problem solving skills.

. Strong organizational skills, as well as time management skills.

EDUCATION & CERTIFICATION

Master of Arts in Management and Organizational Development

Spring Arbor University Dearborn MI 2004

Bachelor of Arts in Management

University of Michigan Dearborn MI 1999

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TECHNICAL PROFICIENCIES

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Microsoft Office Lotus Notes, PeopleSoft, SAP, Property Tax Management

System, Fast Data, Imaging, Web Portal, EZ-Suite Portal, Internet, Scanner,

Credit Bureau Report, Vertex Tax System.

CAREER PATH

Accounts Payable/Receivable Analyst

Entertainment Publications LLC Troy, MI Contract

Position June 2009 -July 2009

. Prepared invoices for coding, and prepared and processed credit memos,

and debit memos.

. Updated vendor maintenance in People Soft

. Audited assigned proper GL and Cost Centers codes to employees expense

reports before processing.

. Audit collection receivable vouchers and suggested collection

procedures to help in their collection process.

. Prepared and processed Journal Vouchers in People Soft

. Created communication collections logs.

Accounts Payable Analyst Assigned to Continental Automotive

Systems

Yoh Services LLC -Troy, MI

Contract Position Aug 2008 - May 2009

. Prepared invoices for batching, documentation approval, coding,

matched invoices with receivers, purchase orders, and goods receipts.

Processed Debit and Credit memos in SAP.

. Team leader for third party vendors, including 13 manufacturing plant

locations.

. Updated master vendor file, concerning, W9, W8, banking information

remit to address

. Researched and resolved third party invoice discrepancies.

.

. Prepared and processed bank deposits.

. Month end invoice accruals as well as invoice reconciliations.

. Researched third party A/P invoices for discrepancies as well as

corrected items.

. Audited A/P Aging reports and corrected items in SAP.

. Negotiated collection overpayments with third party vendors.

Financial Analyst Assigned to Visteon

Synova - Southfield, MI Contract Position

Feb 2008 - Apr 2008

. Audited - Disbursements of suppliers checks over $30K, On-line

Intervention Suppliers Codes, and On-Line Input Audit Reports as well

as Debit Balance Aging Report for accounts payable.

. Processed Third Party invoices, Debit Credit Memos,

. Disbursed checks to vendors.

Personal Property Tax Specialist

Daimler Chrysler Financial Services LLC. Farmington Hills, MI

Jan 2000 - July 2006

. Audited work and system procedures, internal control documents, for

ISO

. Audited wholesale dealers floor plan for used and new vehicles.

. Analyzed and summarized invoices for Sales & Use Tax audits, and fixed

assets.

. Managed all areas of Personal Property tax abatements for 14 states.

. Negotiated tax abatements refunds and issues with various Taxing

Jurisdictions and Deputy Tax Collectors.

. Subject Matter Expert with regards to Personal Property tax vehicle

abatements.

. Created and implemented corporate work procedures for 14 states

concerning tax abatements collections.

. Streamlining financial systems to process and apply tax refund

payments more efficiently

. Processed tax invoices by using Personal Property Tax Management

Systems.

. Trained and assisted call centers staff on advising external customers

on tax abatements procedures for lease turn in vehicles.

Lockbox Control Analyst

Daimler Chrysler Financial Services LLC Farmington Hills, MI

Jan-1998 - Jan 2000

. Prepared bank deposits, statements and bank returns, as well processed

and prepared checks for deposits.

. Rendered assistance to vendors, automotive dealers, external and

internal customers

. Processed customer vehicle payments for lease and retail accounts

. Month end bank statements reconciliations.

. Cleared suspense reports for over payments, misapplied payments.

. Worked with lockbox's payment processing in addition to banking

institution in resolving payments issues, bank statements

reconciliations.

Customer Service Account Adjuster (Collection Call Center)

Daimler Chrysler Financial Services, LLC Farmington Hills. MI

Sept 1996 - Jan 1998

. Prepared and processed retail vehicle extensions.

. Investigated as well as cross referenced automotive dealerships

records, investigated consumer warranty record's skip tracing prior to

requesting repossession.

. Collected on lease and retail automotive accounts (30 120 DPD).

. Advised dealers of payoffs as well account status prior to rendering

finance to a prospective customer.

Contact this candidate