Management Project
Resume:
. RICK GLASHAN
Chandler, Arizona
*******@*.***
EDUCATION:
BA Concordia University - Montreal, Canada
CERTIFICATIONS/TRAINING:
Certified Professional Search Engine Marketer, WEB CEO University
Member, SIM (Society of Information Managers)
Member, Direct Marketing Association
CAREER SUMMARY
. IT Leadership - 20 years
. Telephone Management (CRM, VOIP, Call Center, IVR) - 10+ years
. Team Leader - 10 years
. Network Management - 10+ years
. Help Desk - 15 Years
. Web SEO and Internet development/strategy
. Research new technologies and advise on strategic directions and
industry trends
. Project Management
. Vendor and licensing management
. Experienced with Phone, IVR, CRM and Call Centers
. Sarbanes Oxley team member
. Backups, security and system maintenance
. 24x7 Operations Management
. ERP and Accounting systems management
. Managed and installed remote offices
. Maintained a positive and professional relationship with vendors and
internal departments through cooperative interaction
. Develop and adhere to annual budgets
. GREEN data Center Design
. Established and enforced security and operational goals
. Set and reviewed all policies, documentation and procedures including
data and facility security and quality control
. Experienced in many configurations including:
o Windows Server
o PHP
o MySQL
o Linux
o Oracle
. Oversaw and tested data security and privacy including PCI/CISP and
SOX compliance
. Created disaster contingency plans and direction
EXPERIENCE:
2008-Present CARDTRONICS Texas and Arizona
Title: Technical Consultant
Based in Houston, Tx., Cardtronics operates the largest ATM network in
the world with over 33,000 ATMs worldwide.
Provided technical consulting services in the areas of networking and
network configuration.
1998 - 2008 Chapman Data Services, Inc. Dallas, TX
Title: IT Director
Chapman Data Services (CDSI) is a major Multi-Channel Marketing and
Retail Technology Company which develops and executes Applications, CRM,
Marketing and Web Solutions and manufactures computer servers and
workstations. Major clients included Insurance Companies, Financial
Institutions, Chevron, Texaco, American Airlines and St. Jude Children's
Hospital of Memphis.
Great Plains Accounting, Sage ERP
MS Exchange and MS SQL server
Strong Communication and Contract Negotiating skills
Managed a staff of 25 including: Developers, Help Desk, Business
Analysts, Network Monitoring, Technical support
Assessed and recommended new technologies and Operations Strategies and
schedules.
Strong Business Analytical skills. IT Infrastructure Leadership
Oversaw and tested data security and privacy including PCI/CISP and SOX
compliance
Project Management. P&L responsibility. Budgeting.
Productivity, reporting and management software: MS Project, MS Office
Suite, MS SharePoint
Designed and managed multiple ecommerce and corporate web sites
Created disaster contingency plans and direction
LAN/WAN technical support, administration and troubleshooting
24x7 operations; Profit & Loss Responsibility
1990 - 1998 Allied Marketing Group Dallas, TX
Title: IT Manager
Allied Marketing Group is a Catalog Mail Order Company with over 20
million customers and annual revenue in excess of $100 million using
eCommerce and Direct Marketing Channels.
Managed a staff of 30.
IT Infrastructure Leadership.
Directed all business applications development
Managed Production IT and High Capacity Print
Negotiated all Telephony and Network Services contracts
Managed inbound Call Center. Developed initial CTI system.
Managed all 3rd party vendors throughout installation and support
Advised on Build vs. Buy strategies
Managed all hardware, network and technical support systems
Large computer network. VOIP installation.
Project Management
Contact this candidate