Manager Service
Resume:
JIMMY NGUYEN
Newark, CA 94560
************@*****.***
[pic]
Dedicated professional with over 7 years of experience in a faced-paced
deadline oriented environment and a proven record of
accomplishing/exceeding goals[pic]
EDUCATION
B.S., Business Administration
(Management December 2008
San Jos State University, San Jos , CA
Skills: Proficient in Microsoft Office Applications (Excel, PowerPoint,
Word, Outlook), Bilingual (English/Vietnamese), Typing: 72 WPM[pic]
PROFESSIONAL WORK HISTORY
WELLS FARGO BANK - Fremont, CA
September 2002 - Current
Data Processor 2
ACCOMPLISHMENTS
< Managed three deposit deadlines for check releases each day for
Wholesale Banking customers, enabling our department to post over
536,000 payments each month, depositing over $2.9 billion in customer
deposits.
< Monitored and tracked all customer electronic transmissions for over
13,000 electronic files while meeting a 100% on time delivery of
services, exceeding our service level agreements, as well as Bank
Industry Standards.
< Trained and scheduled less senior Team Members on department functions
that included supplemental data capture, scanning, encoding,
transmission monitoring, and deposit reconciliation resulting in our
department having over 90% of our team fully cross trained on all
department functions.
< Prioritized and completed data entry requirements for over 1,000
lockbox clients within specified deadlines, met service levels
agreements on all electronic data available for clients; posting
deadlines on over 13,000 electronic transmissions per month.
< 2010 "Service Excellence Award" for contributions and accomplishments
in being significantly above production standards
< 2009 "On the Spot Award" in training team members on various business
processes
< 2008 "Certificate of Recognition" as the only team member within three
functional
areas to achieve a Level 5 review [pic]
COMMUNITY SERVICE
< July 2009 - EHC Life Builders Shelter, San Jos CA
< May 2007 - Tri-Cities League of Volunteers (LOV), Newark CA
PROFESSIONAL REFERENCE LIST
Dwayne Coke Walton Woo
Vice President Programmer
Wells Fargo Bank Wells Fargo Bank
3440 Walnut Ave. 3440 Walnut Ave.
Fremont, CA 94538 Fremont, CA 94538
Office: 510-***-**** Office: 510-***-****
Mobile: 925-***-**** Mobile: 650-***-****
Email: *****@**********.*** Email:
******.*.***@**********.***
Relationship: Professional Relationship:
Professional
Manolo dela Cruz Elizabeth Tolentin
Operations Manager Former Operations
Manager
Wells Fargo Bank Wells Fargo Bank
3440 Walnut Ave. 3440 Walnut Ave.
Fremont, CA 94538 Fremont, CA 94538
Office: 510-***-**** Office: 510-***-****
Mobile: 510-***-**** Email:
*********.********@**********.***
Email: ******.********@**********.*** Relationship:
Professional
Relationship: Professional
Contact this candidate