Manager Customer Service

* * * ** * O M I N O L A N E, C E L I N A, T E X A S 7 5 0 0 9

P H O N E : 214 .2 74 . 4 26 8

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S H AW N R . BA I N

OPERATIONS MANAGER

Experienced business developer and sales achiever with vast experience in landscape operations. Aggressive

entrepreneur with the ability to identify market opportunities and provide business services that develop long

term and profitable relationships. A team leader and team builder who can recruit, Turnaround business, P&L

management, branch management, strategic positioning, system development, and calculated planner with both

startup and growth organizations, motivate, and develop team players who are dedicated to company objectives.

CORE COMPETENCES

*Strategic Alliances * Change Management * Tactical Business Planning

* P&L Management * Market Identification * Team development

* Operations Management * Turnaround business * Mentoring and coaching

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PROFESSIONAL EXPERIENCE

Directed all operations for branch and maintenance services, and monitored and evaluated customer

satisfaction and managed a process of continuous improvement on site customer service. Redefined

organizational structure, supervised major pricing decisions, and performed monthly financial evaluation of

branch results.

PROFESSIONAL CAREER ACCOMPLISHMENTS

Operations Manager, Brookway Horticultural Services, Houston, Texas Nov. 2009 Present Oversee all

operations and key accounts for Houston Branch office. Implemented safety guidelines and procedures for all

employees in the field and the onsite repair facility, as well as training guidelines for new hire employees.

Developed future plans for branch growth and success. Hire key employees such as Branch Managers,

laborers, and account managers for Houston Branch and lateral Branches in the company. Hiring and

assembling a successful sales team for the Houston, Texas Branch. Created equipment preventative programs

and annual written performance reviews. Full P&L responsibility for $4 million dollar operating budget.

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Construction Estimator, CORE Construction, Dallas, Texas, Aug 2008 March 2009 assembled construction

proposals for multimillion dollar Ground up construction and Parks and Recreation projects in the DFW area.

Performed quantity take off’s for divisions 2, and 8 14 for strict budgeting purposes to ensure correct pricing.

Developed on going relationships with sub

2 0 7 PA L O M I N O L A N E, C E L I N A, T E X A S 7 5 0 0 9

P H O N E : 214 .2 74 . 4 26 8

SHAWN R. BAI N

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Professional Career Accomplishments Continued…

contractors, suppliers, and vendors to obtain price quotes, verify insurance requirements, and bonding. Attended

pre bids and communicated closely with architects to ensure any addendums or RFI’s are equated to the bid.

Software experience and training in ISQFT, MC2, TheBlueBook.com, and Earthworks. (Letter of

Recommendation from the President of CORE Construction can be provided)

Branch Manager, C Green Landscape, Dallas, Texas, Jan. 2007 July 2008

Recruited for this mission, to turn around failing maintenance and Irrigation departments. Started initially by,

providing training programs, developing recruiting/retention programs, and implementing a production based

estimating system. I worked with current clients to increase annual contracts to a fair market value. Introduced

tracking software which allowed team real time reports regarding accounts GM. Influential in establishing formal

HR policies, job descriptions, pay scale, MQA’s maintenance quality audits, standard biding guidelines,

standard contracts and proposals, hands on training for team. I also created equipment preventative programs

and annual written performance reviews. Full P&L responsibility for $3 million dollar operating budget. I was

actively involved with key accounts and new sales management.

Area Manager/ Branch Management, TruGreen Landcare. Feb 2004 Dec. 2007

A supervised daily operation of Intel Corporation in Rio Rancho, NM, and total site area was approximately 280

acres. Set the highest safety standards for employees, Intel, and visitors to the site. Daily operations included:

customer retention (high customer service standards), managing site (crew) employees to convey the high level

of standards, while maintaining high profitability within the contract parameters, oversight on subcontractors, and

sold enhancement above contract.

Transferred to Dallas, TX, to help manage branch/multiple job sites. Total Branch business was 4 million, in

which I sold $100,000 in enhancement annually. Through hard work and complete company focus, corporate

invited me to join the TruGreen ACCEL Branch Management Training program. Completed the 8 month

business management program curriculum in 6 months, and worked with current branch manager on the day to

day operations until a branch opened up.

Division Manager, Bruce Landscaping & Maintenance, Dallas, Texas, Feb. 2001 June 2004

Recruited for position to assist with estimating of Residential and Commercial Sales. Purchase materials and

had Oversight on Installation of all landscape projects including landscape, hardscape, and irrigation. Created

job scheduling, job costing, monitored sub contractors and assisted in sales. Supervise all operations on

Residential and Commercial Installations and maintenance.

2

Commercial Project Manager, Hawkins Nursery & Landscape, Dallas, Texas. Apr. 1994 Jan. 2001

PROFESSIONAL DEVELOPMENT TRAINING & CERTIFICATIONS

Licensed Irrigator State of Texas- (License No. 9566)

Graduate of Tru-Green ACCEL Branch Management Corporate Program

Bi-lingual

ADDITIONAL INFORMATION

A seasoned business traveler willing to consider relocation for the right opportunity

Married and in excellent health

3

Contact this candidate