Manager Customer Service
Resume:
John A. Fisher
**** ***** ***. ******, **. *****
(H) 419-***-**** (C) 419-***-****
********@****.***
Warehouse Manager/Shipping & Receiving/Logistics Coordinator
High energy leader with over 20 years of logistics experience, including
shipping and receiving, warehouse and inventory management, and customer
service. Multi-task oriented, able to make tough, sound decisions in a
fast-paced, stressful environment to meet deadlines and maintain customer
satisfaction. Effective communicator with proven ability to coordinate
between the customer, procurement staff, production teams, and plant
management. Recognized as a team builder, motivator, and educator who gets
the desired results. Takes full responsibility for the actions of
subordinates, good, bad, or indifferent. Constantly striving for
improvement, never satisfied with the status quo. Extremely loyal and
dependable.
Areas of Expertise
. Shipping & Receiving Coordination
. Tracking Raw Materials/Finished Goods
. Customer Service/Satisfaction
. FIFO
. Safety
. Organizational Effectiveness
. Process Improvements
. Team Building
. Certified Logistics Manager by the U.S. Army
Career History
World Prep Incorporated, Sylvania, OH . 2009 - 2010
Operations Manager
Oversaw all aspects of operations, including Production, Shipping &
Receiving, Inventory Accuracy, Accounts Payable/Receivable, and Purchasing.
. Supervised up to 15 personnel.
. Scheduled all production assembly based on current sales orders,
projected sales, and finished goods on-hand inventory.
. Oversaw scheduling of all shipments, ensuring delivery deadlines were
met.
. Maintained inventory accountability of components and finished products
through scheduled cycle counts.
. Oversaw purchasing of components, based on projected sales and on-hand
inventory. Decreased cost of goods by 10% through vendor research and
more timely purchases.
. Verified all payables and receivables, ensuring our monthly budget was
maintained.
Allied Building Products, Holland, OH . 2008
Operations Manager
Scheduled all product delivery to construction sites. Supervised 8
drivers/warehouse personnel. Maintained indoor and outdoor warehouses.
Scheduled maintenance on all vehicles, including Material Handling
Equipment.
. Scheduled and tracked all deliveries of products to various customers
located throughout Northwest Ohio and Southeast Michigan. Verified pick
sheets against product loaded on the vehicles, ensuring 100% accuracy of
shipment to the customer.
. Communicated daily with procurement staff to Track all product due in for
receipt, ensuring proper space and personnel available to receive the
product.
. Maintained neat and orderly appearance of indoor and outdoor storage
locations. Performed daily inspections to ensure compliance with 5S
standards.
John A. Fisher
Home: 419-***-**** . Cell: 419-***-**** . Email Address: ********@****.***
. Performed site inspections prior to deliveries, ensuring proper vehicle
and personnel assigned to the delivery. Performed site inspections
during deliveries, ensuring personnel are adhering to OSHA and company
safety standards.
. Developed a Safety Awareness Training Program, classes held monthly.
. Monitored daily preventive maintenance of all equipment. Scheduled
maintenance and repairs of all equipment with outside sources.
International Automotive Components North America (formerly Lear), Wauseon,
OH . 2005 - 2008
Warehouse Supervisor
Coordinated all shipping & receiving activities. Supervised 15
shipping/receiving personnel. Maintained all warehouse/storage cells.
Controlled the Sequencing program, supervised picking, packaging, and
shipping. Constantly cooperated with procurement and production staff to
maintain proper levels and flow of raw materials and finished goods
inventory.
. Tracked commercial transportation of interior automotive parts to and
from General Motors, Ford, and Chrysler, as well as dealer direct
locations (service products). Tracked General Motors sequencing needs
using the ILVS and MGO systems, ensuring the right product was shipped to
the right place at the right time. Monitored all other GM, Chrysler and
Ford shipments through the QAD system. Ensured Advanced Shipment
Notifications (ASNs) were sent to the customer after each shipment of
finished goods using the QAD system. Reviewed all shipment documents
daily, maintaining neat and accurate records.
. Verified all receipts of raw materials were inventoried, tagged, and
placed in the proper storage cell. Reviewed all receipt documents daily,
resulting in inventory accuracy. Ensured raw materials and finished
goods were stored using the First In First Out (FIFO) doctrine. Verified
all raw materials were tagged properly using the pull-tag system. Made
on-the-spot corrections during daily storage cell inspections. Conducted
daily 5S inspections throughout the entire plant, ensuring a safe,
orderly work environment for all employees.
. Constantly communicated with the procurement and materials staff,
allowing for timely processing of expedited receipts by being proactive.
Followed the expedited receipts from the in-bound docks to the production
lines, maintaining optimum production capability. Conducted daily
inventories of finished goods, comparing on-hand balances with the daily
shipment demand. Communicated any short-falls or concerns to the
production and materials management teams, thus allowing the production
teams ample time to react to line changes and the materials/procurement
teams time to request changes in raw material orders.
. Developed and taught classes on proper material handling procedures,
including proper lifting techniques, safe operation of material handling
equipment (fork lifts), and dock operations. Built a rapport with
subordinate associates based on honesty, integrity, and trust. Counseled
subordinate associates on a regular basis, praising where earned while
highlighting areas needing improvement.
United States Army . 1984 - 2005
Chief Warrant Officer
Responsible for logistics management of ammunition supply throughout the
U.S. Army
. Earned the Bronze Star for ammunition logistics management while serving
in Iraq. Assigned as the 1st Infantry Division Ammunition Officer,
responsible for requesting, receiving, and tracking ammunition supplies
for the 25,000 personnel division. Supervised a staff of 35 personnel.
Coordinated shipments and distribution of ammunition throughout the
division in four different countries on two separate continents
simultaneously. Reported daily to the Division Support Commander on the
status of each separate unit in the division.
. Supervised a work force of 50 personnel at the Fort Benning, Georgia
Ammunition Supply Point, servicing over 150 customers throughout the
southeastern United States. Controlled 27 warehouses of ammunition
supplies worth in excess of $40 million, maintaining accountability and
5S standards. Maintained an accident free work environment for three
consecutive years. Assigned as an Accountable Officer while stationed in
Korea, maintaining 100% accountability of entire ammunition account,
equaling 28% of the ammunition stock on the Korean peninsula.
. Enlisted in the Unites States Army as a Private in 1984. Through hard
work and dedication, received five promotions in ten years in the
enlisted ranks, the last being the rank of Staff Sergeant. 1 of 10
soldiers to be accepted to the Warrant Officer Academy in 1995 in the
Ammunition Supply field. Received two more promotions in the Warrant
Officer ranks before retiring in 2005.
John A. Fisher
Home: 419-***-**** . Cell: 419-***-**** . Email Address: ********@****.***
Education / Professional Development
Associate in Arts (General Curriculum) . University of Maryland, European
Division, Heidelberg, Germany - 1994
United States Army Logistics Management College - 161 credit hours
United States Army Warrant Officer Advanced Course - 7 weeks
United States Army Warrant Officer Basic Course - 12 weeks
United States Army Leadership Courses (initial, basic, and advanced)
United States Department of Agriculture Quarantine Enforcement Class (2
weeks)
Technical Transportation of Hazardous Materials (2 weeks)
Technology Overview
Microsoft Excel - Microsoft Word - Power Point - Oracle - QAD - MGO - ILVS
- QuickBooks/Intuit
John A. Fisher
Home: 419-***-**** . Cell: 419-***-**** . Email Address: ********@****.***
Professional References
David Krueger, World Prep Inc., Sylvania, OH
3315 Centennial Rd., Suite E
Sylvania, OH 43560
Scott Yarnell, Allied Building Products, Holland, OH
6401 Hamilton Dr.
Holland, OH 43528
Mike Zunk, IACNA (Lear), Wauseon, OH
555 W. Linfoot
Wauseon, OH 43567
Brigadier General Paul L. Wentz, U.S. Army
****.*.*****@**.****.***
Personal References
Donald Ziegelhofer
2636 Gladhaven Dr.
Oregon, OH 43616
Ken Reno, SGT., City of Oregon Police
19639 Curtice E&W Rd.
Curtice, OH 43412
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