Management Sql Server

Sherita M. Whitaker

Chicago, IL 60641773-***-**** Email: *********@*******.***

LinkedIn URL: http://www.linkedin.com/in/sheritaw

Objective

To obtain a technical position with a exceptional firm where my strong technology, outstanding customer

service, interpersonal /communications skills and planning abilities will be used to improve performance,

productivity and profitability.

Employment History

Blue Cross Blue Shield, Contractor, Chicago, IL August 2008-Present

Intern Client Technician

• Performed desktop support for over 3,000 employees in person and by telephone.

• Manage IT Assets for several headquarters and remote sites throughout the United States.

• Designed and built multiple databases using Access to manage incoming and outgoing assets for the

Chicago Storage Depot and Claims process.

• Entered Claims with IBM/Lenovo/Dell/Wyse for IT assets that were being disposed or replaced.

• Troubleshoot, diagnose and resolve issues with PC and laptop configurations, network connectivity,

printers and peripherals

• Working knowledge of deploying images and software using tools such as Symantec Ghost and

Microsoft System Center Configuration Manager.

• Tracked and monitored the issues to ensure a timely resolution, also performed special assignments

as delegated by management.

• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

• Reduced the need for outsourcing technical repairs at a cost savings of $12,000.

• Novell administration (monitoring printers, maintaining virus software and network backup

software on Windows).

The Claretians, Contractor, Chicago, IL June 2008-August 2008

Web Content Specialist

• Created content and designs for the sites www.uscatholic.org and www.claretians.org

• Use multiple content management systems such as Drupal and Convio to move over several

hundreds of articles, polls, and news archives.

• Worked with the Chief Marketing Officer to create and input concepts onto the new site which

increased the number of visitors, members and revenue within the first couple of weeks.

i.c.stars, Intern, Chicago, IL January 2008- May 2008

VB.Net Developer/ Database Administrator

• Worked on a team of seven to build a Drupal Website and a Volunteer Relationship Management

application for DePaul University’s Stean Center.

• Created a code in VB.Net that generated Excel spreadsheets that are used as reports in placement

meetings for over 3,000 students, faculty and community based organizations.

• Built a DTS package that deletes data from the MySQL/Access databases and replaced the deleted

data from the databases with new data pulled from the Stean Center’s Website.

Technical Analyst

• Responded to a request for proposal for an asset management tracking system for United Stationers

Supply Co.

• Researched and compared the pros and cons of building an application versus buying.

• Researched Oracle and SQL Server 2005 databases to determine which would best fit the

requirements of USSCO.

(CMO) Chief Marketing Officer - www.soldiermorale.com

• On a team of 3 developed an e-Business solution and a business plan that was presented to venture

capitalists.

• Designed, developed and launched web pages utilizing Drupal, PHP and HTML.

• Created 3 marketing campaigns with a $200 budget using Google AdWords, AdSense, Analytics,

viral marketing, myspace.com, flyers, etc. that generated over 50 users.

• Generated revenue with Google Adsense within the first 24hrs the site was launched.

Mesa Airlines, Flight Attendant, Phoenix, AZ May 2006 - November 2007

• Assured passenger safety while upon the aircraft.

• Assisted passengers with needs while traveling from one destination to another around the country.

• Worked very well in a team of 5-6 pilots, first officers and flight attendants which changed after

each trip.

Little City Foundation, Residential Assistant Palatine, IL March 2001 - May 2006

• Provided support in activities of daily living for individuals with developmental disabilities and/or

mental health illness.

• Shaped an environment that supported academic and personal development, and for managing

critical administrative tasks at the different residential locations.

• Administered needed medication as directed by physicians and nurses.

Skills

Microsoft Office Suite MySQL First Aid and CPR Certified

XP/2003/2007 SQL PHP

Microsoft Windows VB.Net PC Repair

2000/XP/Vista Microsoft SQL Server HP Openview (Remedy)

Drupal 2000/2005 Lotus Notes

HTML Project Management Training TCP/IP suite

Convio

Education

DeVry University, Chicago, IL June 2005- May 2007

Major: Human Resource Management

Steinmetz Academic Centre September 1996- June 2000

Major: Computer Information Systems

Affiliations

Member of Black Data Processors Association (BDPA) Chicago Chapter

ITA Illinois Information Technology Association

Member of icstars Alumni Association

Member of the Board of Directors for Inspire by Love ( www.inspirebylove.com )

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