Customer Service Project Manager

BRYAN T. WILLIAMS, MBA, MSA

***** ****** ******* **. 313-***-****

Macomb, MI 48044 ************@*****.***

ACCOUNTANT

Project Management/Information Technology

Accounting professional with experience managing company-wide accounting, reporting and SOX program

management. I also have very extensive information technology experience in designing information

technology solutions with global application and impact. Able to foster relationships and effectively manage cross-

functional teams with strong communication skills and attentive to detail.

CORE COMPENTENCIES

o Accounts Payable / Receivable o General Ledger / Trial Balance o Staff Supervision

o Computerized Systems Operations o Auditing & Compliance o Project Management

o Customer Service Management o Account Management Customer Service o Invoice

o Reconciliation o Month-End-Closings Billing & Collections

TECHNICAL PROFICIENCIES

Office Package: MS Office, MS Project, Front Page 98,

Web Development Language: HTML

Operating Systems: Windows 2000, Windows ME, Windows XP, Windows Vista

HTML Editing Tools: MS Front Page, Dreamweaver, Fireworks

Graphic Tools: Adobe Photoshop, Flash

Accounting Tools: Quicken, QuickBooks, MS Money, AS400

PROFESSIONAL EXPERIENCE

HEWETT PACKARD (HP) – Pontiac, MI 09/06-Present

Former employer, Electronic Data Systems (EDS), was acquired by Hewett Packard in 2008.

Project Manager Kraft Foods/Sabre/American Airline (09/07-Present)

Managed three major accounts totaling $1 billion in contract value, leveraging resources to accomplish client and

corporate goals. Responsible for the overall direction, coordination, implementation, execution, control and

completion of specific projects ensuring consistency with company strategy, commitments and goals.

Project Management

o Managed the completion of project request proposals, ensuring requests were completed within

budget, resulting in a $680 Million contract renewal.

o Provided input for assigned requests and reports: response times, open requests, approved requests,

key issues, escalation action, etc., to ensure the client is always aware of the status.

o Mentored team members on the use of Aldea, management tool, ensuring that the group worked as a

cohesive team.

o Served as the main point of contact, providing superior customer service to our Corporate Service

(business-to-business) clients and ensuring repeat business.

Process Improvement

o Inherited projects that were in jeopardy of being lost due to poor design. Through a series of cross

functional actions I was able to deliver a superior product on time that met the customer’s approval.

o Participated in the development and implementation of a set of process standards, that created a best

practice culture and allowed for a consistent level of outstanding service, as a result completion time

was improved.

o Proactively analyzed available data from internal and external sources to improve and develop

workflow processes, communication standards, escalation procedures, and operational standards for

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client services. Monitored and evaluated project deliverables to insure performance on time and at the

highest quality standards, which resulted in projects being complete before deadline.

Sarbanes Oxley Compliance Auditor (09/06-09/07)

Assisted with establishing and maintaining Sarbanes Oxley (SOX) policies and procedures, performed SOX

program management; and periodically provided status and program results to management.

Ensured transparency of corporate disclosures by requiring internal controls related to financial reporting are

documented and tested insuring the effectiveness of accounting controls in the construction of annual reports and

other financial disclosures.

o Developed Sarbanes Oxley Compliance Auditor (SOXA) process documentation for use in a

standard document template prepared in a manner that adheres to the Public Company Accounting

Oversight Board (PCAOB) guidelines.

o Updated process documentation as needed based on additions, deletions and/or changes to existing

procedures, processes, applications, and key controls, insuring documents are complaint with the latest

governmental regulations.

o Led compliance engagements including documentation, remediation and testing of financial,

general computer and application controls, insuring all accounts audited are compliant.

SATURN GALEANA AUTOMOTIVE GROUP – Warren, MI 2004- 2006

Assistant Business Manager

Managed company-wide accounting and reporting functions for two subsidiaries, as well as weekly payroll

processes for 100 salaried and hourly employees, to ensure all employees were paid on time, while supervising a

staff of four.

o Handled diversified Accounts Payable/Receivable and expense control procedures including bank

and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase

order/inventory verification, charge-backs, rebates, and preparation of daily bank deposits.

o Collaborate extensively with external auditors, providing in-depth assistance with periodic

corporate audits, to ensure dealerships were compliant with company standards.

o Followed through on timely and accurate month-end closings and financial reporting activities, to

ensure all accounts are balance within the first week of closing.

o Manage detail aging, commission, manual/computerized cash batch, and sales journal; executed and

delegated data entry and order processing functions.

o Trained and supervised staff members in areas of procedures, client relations and systems

operations.

Other Professional Experience

UNIVERSITY OF PHOENIX – Phoenix, AZ 10/08-Present

Online Instructor

Online Adjunct Faculty provides and sustains an effective online learning environment for every student through

well prepared classes, fair and holistic assessment of learning, clear documentation of student progress, and support

of academic success of at-risk students in accordance with University of Phoenix guidelines and philosophy.

Courses taught: Business Ethics and Communications

EDUCATION

Masters of Accounting (MSA) May 2010

Wayne State University – Detroit Michigan

Masters in Business Administration (MBA) December 2004

Major: Information Technology/Accounting

Wayne State University – Detroit Michigan

Bachelor of Science Degree May 2002

Major: Management Information Systems (MIS)

Oakland University – Rochester, Michigan

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