Manager Project

Naresh Nagrani e- mail:********@*****.***

(BE, CDAC) Cell #: +1-551-***-****

No Sponsership Required.

PROFESSIONAL SUMMARY

. Result-oriented & Hands On QA Program Management Executive with 11+

years of experience in the software industry, specializing in the

field of Test management, Project and Program Management, software

testing (manual and automated testing), Process Improvements & Best

Practices, Test Governance, Test Consulting and other Vendor resource

management.

. Extensive background in investment banking and retail banking, mainly

in Global Capital Markets, Equities, Fixed Income, Corporate Actions,

Prime Brokerage etc. Expert in managing large scale, big budget Front

office to Back office Testing (End to End) Projects and Migration

projects in banking space that includes testing of Legacy, Web and

backend apps. along with SWIFT and message queue testing.

. Having been responsible for managing various kinds of projects in

different domains, has developed a knack for delivering

products/projects of very high quality to meet the high expectations

domestic as well as cross border organizations that includes Credit

Suisse, IBM Global Services, Citigroup, JP Morgan Chase, Fifth Third

Bank, Capital One, GE Capital and Countrywide Financials.

. Extensive experience in STLC and setting up the E2E Testing COE

(Center of Excellence) from scratch and managed delivery of multiple

projects with a team size of 39 direct reportees.

. Built and managed global engagement of 135 resources (Onsite &

Offshore) with 3 Test Managers as direct Reportees and managed the

quality delivery of 9 critical applications' releases globally.

. Testing Metrics and KPI reporting to C-level executives.

. Automation ROI: Usage of Automated testing tools such as Quick Test

Pro, Winrunner, Silk Test, Rational Robot, test management tool

Mercury Quality Center and performance testing tool Mercury's

Performance Center Tool.

. Involved in Tools selection and Procurement of Tools; Building Test

environment and Test Lab.

. Managed Deliveries in Onsite, Near-shore and Onsite - Offshore

Delivery models.

. Selling Testing solution to Development and Business teams and

changing the mind set by showcasing value additions by QA.

. Having sound knowledge of Six Sigma, CMM, PMI's Project Management

Processes, ITIL etc.

QA PROGRAM MANAGER

As a QA Program Manager currently I am responsible for managing testing

engagement with a team of 39 resources and 30+ applications. My expertise

includes Enterprise class Testing Program Management, QA budgeting, costing

and prioritization of the projects along with Business; Testing Governance,

Metrics reporting, Resource Management; Project Plan and task tracking;

Requirements gathering, Effort estimation, Risk Identification and

Analysis; Creation/Review of Test Strategy, System and UAT Test Plan,

Define and Manage entry/exit criteria, Driving Automation Test Effort and

showcasing ROI, Test Data management, QA environment management,

Involvement in Change and Configuration management; Conducting project

review meetings, Triage meetings; Root Cause Analysis,

Documenting/reviewing Lessons Learned after every Release, Identification

of instances for Decision Analysis and conflict resolution in project;

Active involvement in all Project Life Cycle phases; Test Consulting, Gap

Analysis and QA Maturity Assessments, driving Process improvement

initiatives; Reverse Engineering and preparation of As-Is scenarios and

proposing various To-Be alternatives based on cost and technological

benefits; Interactions and presentations to various IT, Business Managers

and Directors; Involved in Release Planning meetings; Issue and escalations

resolution; Overseeing Onsite-Offshore co-ordination; Active involvement in

RFI/RFPs, Relationship Management, overall management of F2B QA activities,

Liaison with different Product Lines IT Managers, Business Users and

Project Sponsorers; Vendor Management/Contract Negotiation, Staff

Leadership, Employee Hiring/Retention.

ACHIEVEMENTS, AWARDS, TRAININGS AND CERTIFICATIONS:

. Set up Shared Testing Services center in Credit Suisse and Testing COE

at Offshore from ground in Citigroup in 2009 and 2007 respectively

. QA Assessments for 5 Product lines and recommended Roadmap for QA

Maturity.

. Saved approx. $3m for Satyam by increasing offshore leverage from 3%

to 65% in 2007.

. Saved 30% cost by driving test Automation effort at Citigroup.

. As a QA Program Manager received Award for LOB with Highest Loading

Factor in Satyam in 2006.

. FEATHER IN MY CAP award for outstanding performance/contribution in

Insite Financial Project for Countrywide Financials, CA in Nov. 2004.

. Published White paper on 'Localization testing of Products'

. IBM DB2 UDB 512 Certification in Oct. 2002.

. Brainbench Java2 Certification in Aug. 2000.

. EXTRA MILER AWARD for outstanding performance in 2000 for Testing LSI

product of GE, Thailand.

. Attended one week rigorous training course on Mercury Performance

Center v8.02 (LoadRunner v8.02) from Mercury certified instructor.

. Attended PMP Preparatory training of 35 hrs.

. Attended the trainings on Six Sigma, CMM/CMMi and ITIL.

EDUCATION:

. Post Graduate Diploma in Advanced Computing from C-DAC, Bombay, India.

. B.E (Industrial Engg), 5th topper in Nagpur University, India.

KEY SOFTWARE SKILLS:

MS Project, HP Mercury Quality Center v9.2/Test Director v8.0, QTP v8.2

(QuickTest Professional), Mercury Performance Center/LoadRunner v7.8,

Rational Robot v6.0, Norton Ghost, Registry Exporter & Matcher, Visual

Source Safe, SQL, DB2, Visio, Rational ClearQuest, Silk Test v5.03,

WinRunner v7.0.

OTHER SOFTWARE AND PRO SKILLS:

Hardware Platform : IBM-PC Compatible

Operating System : Windows 95/98/NT/2000/XP, OS/2, Linux, AIX,

Solaris

Languages : C, C++, Java, HTML, XML

Tools : Visual Basic, .Net Framework, Power Builder,

D2K, Mercury Kintana, MS Visio, HP Service Desk,

SUNGARD

Database : Oracle 8, DB2 v7.2, MS SQL Server

Application Server : WebSphere

Methodologies : Software Engineering, CMM, PCMM, CMMI, Six Sigma,

PMO, V-Model, Agile, Waterfall, RUP, SDLC.

PROFESSIONAL EXPERIENCE:

Credit Suisse, NY, USA (Oct 08 -

Present)

QA Program Manager (Employer - Cognizant

Technology Solutions)

Built and nurtured STS (Shared Testing Services) for PTT (Post Trade

Technology) division of Credit Suisse' Investment Banking area. As a QA

Program Manager I am responsible for testing delivery for multiple projects

in 3 different product lines (LOBs - Prime Services, Post Trade Technology

and Risk IT) with sub-product lines as Corporate Actions, Asset Servicing,

Cash Securities, Listed Derivative Options etc. that includes 30+

applications with a team size of 39 at this moment. Managing the F2B

testing delivery some of very critical strategic projects like Prime

Brokerage Australia, Corporate Action Strategic Solution, Cash Securities

Instruction Manager to name a few.

Environment: IBM Mainframe, Win XP, MS Project, MS Office, Mercury Quality

Center 9.0, QTP v8.0, VB Script, PeopleSoft, MS Share Point.

Citigroup, NY, USA (Mar 06

- Oct 08)

QA Program Manager (Employer - Satyam Computer

Services)

Citigroup NAIT CBNA was having multiple Retail Banking applications like

Concierge, NBS, Funds Availability, Citibank Online, Citibiz online, AFS,

ACAPS, Planview, WCO (Women & Co.), etc. As a QA Program Manager I was

responsible for End to End (E2E) Testing delivery of all quarterly project

releases of these 9 complex applications that included a team of 135

resources:

Environment: IBM Mainframe, Win XP, MS Project, MS Office, Mercury Quality

Center 8.2, QTP v8.0, VB Script, Peoplesoft, MS Share Point.

Fifth Third Bank, OH, USA

(July 05 -Feb 06)

Test Manager / Lead (Employer - Wipro

Technologies)

I was responsible for testing of multiple releases of 2 projects Web Portal

(www.53.com) and Internet Banking.

Environment: Win XP, MS Project, .Net, Java, QTP v8.0, Test Director v8.0,

LoadRunner v7.8, Rational ClearQuest, Mozilla Firefox v1.06.

JP Morgan Chase, NY, USA (Jan.

05 - June 05)

Test Manager (Employer - Wipro

Technologies)

ADS (Advanced Debt Services) was a web based project developed for JPMC's

in house Debt Services group. The Debt Service function is a collection of

processes that are fundamental to Trust Financial Management (TFM). The

goal of Debt Service is to calculate principal, interest and other due

amounts on debt instruments,

Environment: Win XP, MS Project, Lotus Notes v5.0.

Countrywide Financial Corp., CA, USA.

(Jun 04 - Dec 04)

Test Lead (Project - InSite Application)

(Employer - Wipro Technologies)

Capital One, VA, USA (Feb 04

- Jun 04)

Test Lead (Project - HP Service Desk) (Employer -

Wipro Technologies)

IBM Global Services, MA, USA (Dec 02 - Jan

04)

Test Lead (Project - Lotus Domino.Doc, Lotus Workflow) (Employer -

IBM, India)

IBM Global Services, MA, USA (Sep 00 - Nov

02)

Test Lead, Test Engineer (Project - Lotus Smart Suite)

(Employer - IBM, India)

GE Capital, Thailand & USA (Oct 99

- Aug 00)

Test Engineer (Project - Lending Solutions from Indus, eSpanWorld)

(Employer - Indus Software)

S. G. Electronics Ltd., India

(Aug 98 - Nov 98)

Programmer

REFERENCES / RECOMMENDATIONS:

Few recommendations of my work at different companies can be found in my

Linkedin profile (http://www.linkedin.com/in/nareshnagrani). More

references can be furnished on request.

Contact this candidate