Software Technician

TEOFANA P. PETKOVA

*** ******** ****

Daphne, AL 36526

Residence: 251-***-****

Cell: 504-***-****

Email: ********@*****.***

OBJECTIVE

Seeking a position utilizing experience in computer hardware

and software, systems analysis, and information technology.

PROFESSIONAL PROFILE

Strong background in computer technology, gained through

formal training and extensive previous experience that has

included work with desktop computer systems-PC and compatible, and

help desk, hardware, and software support in an academic

environment.

Readily learn new aspects of technical/technological and

other assignments as demonstrated by knowledge of computer

systems, programs, and networking technology; equally successful

experience in positions ranging from computer literature

translator to associate professor in information systems, to

database programmer and educational technician.

Experienced in personnel training and teaching. Ability to

explain detailed technical information; easily interact with

technical or lay persons to provide assistance or accomplish

projects.

TECHNICAL SUMMARY

. Extensive experience in software and hardware

installation, configuration, and end user support. Skilled

in desktop publishing, data entry, data formatting, page

layout, and image processing.

. Experienced translator with specialty in technical

writing. Fluent in Bulgarian, English, French, Russian,

spoken and written, with abilities in most Slavic and

romance languages. French Language Certification.

. Highly proficient working with and teaching DOS and

Windows (3.11 to Vista), MS Office, and CAD.

. Skilled in word processing programs (MS Word 6, 97, 2000,

XP, WordPerfect); spreadsheets (Excel 5, 97, 2000, XP);

desktop publishing (PageMaker, QuarkXpress); image

processing (Adobe Photoshop); and graphics (CorelDraw).

. Highly experienced in desktop support in school settings.

. Experienced in working and maintaining Promethean boards.

. Experienced in supporting school networks.

Operating Systems: DOS, Windows 98, ME, NT, 2000, 2003, XP,

Vista, 7

EMPLOYMENT HIGHLIGHTS

August 2008 Diamond Data Systems (after November 2008 - GEOCENT),

GMO

to May 2009 Tier 3 Network Technician

Worked under contract with the Recovery School District, same

job description and responsibilities as when working directly

for RSD. Also supported the Promethean boards in the

classrooms when needed.

March 2007 RECOVERY SCHOOL DISTRICT (RSD), New Orleans,

Louisiana

to July 2008 Educational Technician (August 2007 to July 2008)

Analyzed and resolved technology problems routed through main

office Help Desk. Provided technical assistance

troubleshooting and repairing computer system at each

individual school. Only employee authorized to repair

computers in READ180 - specialized computer labs. Installed

school-specific software such as READ180, FASTT MATH, and

other experimental versions of scholastic software. Installed

new equipment. Changed hardware. Connected computers to

network physically and through software. Remotely managed

computers from main office. Re-imaged and troubleshot

remotely and locally. Managed printer and deployment servers.

Educational Facilitator (March 2007 to August 2007)

Acted as intermediary between schools and Help Desk.

Troubleshot problems and made repairs. Called Help Desk for

support if not able to resolve problem. Troubleshot computers

in specialized labs. Repaired school office equipment.

Performed tasks required by individual school administrators.

Trained teachers in all levels of computer and software use,

from beginning through advanced skill levels.

April 2000 ALEXSOFT PUBLISHING, Sofia, Bulgaria

to March 2008 Translator

Translated all subjects of computer literature, technical

books, crafts, cookbooks, the For Dummies series, and manuals

for new software from English to Bulgarian. Performed desktop

publishing, page layout, and publishing preparation.

July 1992 UNIVERSITY OF FORESTRY, Sofia, Bulgaria

to January 2000 Associate Professor in Information Systems

Trained students and staff in basic computer skills, CAD,

desktop publishing, and data processing. Prepared books for

publication including page layout, editing, and photo

proofing. Installed software and hardware. Performed computer

maintenance, troubleshooting, and network support. Translated

computer manuals for Ministry of Agriculture and Cultural

Ministry for internal use.

EDUCATION BULGARIAN NATIONAL TECHNICAL UNIVERSITY, Sofia,

Bulgaria

Masters in Engineering, 1986

Disciplines: Automation and Telemechanics

Profiled in Programming

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