Engineer Data

*** **** ***** *** . ******, NJ *****

Phone : (**7) 266 - 1340 . E-mail : ********@*****.***

RICK PRESCOTT

Work experience

February 2010 Center for Allied Health and Nursing Education, Hackensack, NJ

- Present Technical Support Specialist, Technology Department

Image backup and restoration using the following software: Symantec

Ghost and Acronis True Image

Providing 1st line desktop support and application support for

production servers, end-users, and vendors via phone and ticketing

system.

Monitoring servers and global network health for latency and outages

and troubleshooting as necessary.

System/network troubleshooting and monitoring (Linux command line and

router/switch configuration)

Imaging and rolling out Windows XP/Professional/Vista desktop PC's for

operational use and configuring firewall and nic teaming.

Configuring Netgear and Linksys routers, hubs, and switches for VPN

connectivity, wireless access, and IPSec throughout global IT network

Remote access and support via Dell Remote Acess, Logmein.com, RealVNC

Client, RDP, SSH, and TLS and performing FTP and router management.

August 2009 - Assisted in IP Routing by adding static routes, configuring RIP, EGP,

Present and OSPF, and performing load balancing on Cisco LAN's/Legacy WAN's

(series 6500,7600); BGP/Routing Protocols

DATAPIPE Managed Global IT Services, Jersey City, NJ

Data Center Infrastructure Engineer, Data Center Operations

Supporting Managed HP server environment: DL140s, DL160s, DL180s,

DL320s, DL360s, DL380s, DL365, DL580s, and MSA20/30/500/1000 Disk

Arrays.

Maintaining and troubleshooting UNIX, Windows XP/Vista, RH/ Debian/

SUSE/ CentOS Linux distributions, and VMware ESX servers in a large

data center environment.

Monitoring all systems and devices on global network for alerts,

latency, and system health on Observer

Performed system/network troubleshooting and monitoring (TCPdump,

sniffers, taps, Loopback testing)

Command Center: Deploying, monitoring, and troubleshooting Windows

Server 2003 and 2008, Linux and UNIX devices. Real-time Linux command

line interfacing

Setting of virtual farms, virtualization, and VMware ESX server

clustering for managed services

Assisted in IP Routing by adding static routes, configuring RIP, EGP,

and OSPF, and performing load balancing on Cisco LAN's/Legacy WAN's

(series 6500,7600); BGP/Routing Protocols

December 2006 NASDAQ Stock Market, NASDAQ OMX Group, New York, NY

- August 2009 Data Center Computer Operator Lead, Data Center Operations

Supporting Dell PowerEdge servers for trading and financial services

environment: 1435's, 1950's, 2450's, 2650's, 2850's, 2970's, R710's,

R200's, and M600 Blade center chassis

System Administrator of NASDAQ support ticketing system used to

provide client services and internal updates. Provided 1st line client

relations and customer support for outages, data center collocation,

and turn-ups of market data feed and circuits

Supported NASDAQ collocated clients with market data access and

connectivity issues. Installed and configured Cisco and Juniper

network devices Supported NASDAQ collocated clients with market data

access and connectivity issues. (NASDAQ Basic, TotalView, TOPO, OUCH,

etc)

Troubleshooting DNS, DHCP, and TCP/IP networking issues internally and

for direct access/colo clients

Provided Philadelphia Stock Exchange (NASDAQOMX PHLX) trading floor

support on an on-call basis

Assisted in IP Routing by adding static routes, configuring RIP, EGP,

and OSPF, and performing load balancing on trading systems.

Education

September KEAN UNIVERSITY, UNION, NJ

2003 - May Bachelors of Science in Earth Science, Meteorology with a double major in

2007 Computer Science, Technology; Minor in Mathematics Cumulative GPA -

3.03/4.00

Freedom Scholarship, New Jersey Dana Christmas Scholarship for Heroism,

NASDAQ CEO Gold Award

professional skills

Job Scheduling - Familiarized with Window Batch Processing and Control-M for

OS/390 and z/OS (IOA - Job Ordering, Forcing, Rerun and Restart, and

Commands)

Operating Systems - Fluent in Windows XP and Professional with considerable

background using Red Hat, Fedora Core, Debian, and Ubuntu Linux distribution

and UNIX

Software Skills highly knowledgeable in Microsoft Office Suite, Visio, Hyper

Terminal and Adobe Reader

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