Engineer Information Technology

Jason Garcia

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**** ** * ******, *Apt.* Pompano Beach, Fla. 33060

954-***-**** * *****-******@*******.***

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Insightful, results driven IT professional with notable success in analysis, plans, designs, and installation

of new personal computer systems and reviews, monitors and upgrades existing personal computer

systems. Hands on experience which includes the support, maintenance, and determination of user

specifications and for both hardware and software services for clients.

TECHNICAL PROFICIENCIES

Platforms:

Windows 2000/XP/Vista, and Mac OS X

Networking:

TCP/IP, LAN troubleshooting and configuration

Tools:

Norton Firewall, Ghost, Mcafee/Norton Virus Protection Utilities, Kaspersky, Microsoft Word and

PowerPoint

PROFESSIONAL EXPERIENCE

Staples Inc, Pompano Beach, FL

Easy Tech Associate 2009 to Present

As a member of the Easy Tech Associate team provide an inviting environment for the customers by

maintaining a neat and clean department, determine and demonstrate an understanding of customer’s

needs. Duties include selling products and services, perform basic and advanced technical systems

diagnostics and upgrades on customers’ technology.

Vigo Remittance Corporation, Sunrise, FL

Technical Support/Help Desk Specialist 2004 to 2008

As a Help Desk Specialist performed technical support assistance to one of the largest electronic funds

transfer company in the United States of America. Duties include utilization of both SQL and Oracle

databases, as well as remote administration of hundreds of clients’ computer systems located throughout

the United States.

C&C International, Davie, FL 2002 to 2003

Field Engineer

Provide service, diagnosing, and installations to many of the Dell and Macintosh computers located

throughout Broward and Dade County school system.

Tech Support: daily administering of inbound calls to troubleshoot hardware or software related issues for

end users.

United States Air Force, Valdosta, GA 1997 to 1999

Supply Management Journeyman

Performed administrative and management functions. Performs and monitors management (and

procedural application) of manual or automated inventory control actions. Computes and

accumulates data for use in analysis. Helped develop work standards and methodology, perform

inventories, and ensures timely correction of discrepancies. Prepares, analyses, and evaluates

reports, procedures, and policy data.

EDUCATION & CREDENTIALS

Bachelor of Information Technology

American Intercontinental University, Weston, Florida

Professional Certification

A+ certified technician

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