Customer Service Representative
Resume:
Stacy Nicholson
Bay Shore, NY *1706
********@*****.***
Objective: Seeking a position in a growing company where I can utilize my
skills and knowledge from education and previous employers.
EDUCATION:
- Central Islip High School - Central Islip, New York - 1989
- A.O.S., Computer Info Systems - Briarcliffe College, Bethpage NY - 2002
- Certified in Excel Level 3 - New Horizon CLC, Hunt Valley, MD - 2005
- (Currently attending Briarcliffe College, pursuing a 4 year degree,
Business Administration - Information Systems_expected graduation date
12/23/2010)
Employment History:
Aerotek, Inc- Cablevision
Jericho, NY
Customer Service/ Technical Support Group
8/09-10/09
- Fast pace heavy call volume department
- Technical trouble shooting subscribers Optimum Voice telephone lines
- Provide detailed product information and/or instructions to facilitate
subscribers technical needs
- Heavy data entry
Fundamental Administrative Services
Sparks, MD
Customer Service Representative/Telecom Billing Specialist
10/06-04/08
- Fast pace heavy call volume department.
- Handled both inbound and outbound calls.
- Followed through promptly to resolve customer's telecom
complaints.
- Worked with several internal departments and telecom service
providers.
- Provided detailed product information and/or instructions to
facilitate customer's needs.
- New Accounts, Adds, Moves, disconnects and complex orders.
Stacy Nicholson Page 2
Symphony Health Services
Hunt Valley, MD
Customer Service Representative/ Telecom Billing Specialist
03/03-10/06
- Fast paced heavy call volume department.
- Handled both inbound and outbound calls.
- Maintain Monitoring of all Telecom components and Disaster Recovery
for all Telecom and Voice Services.
- Coordinate with management regarding telecommunications billing
telecom, carrier services.
- Maintain and support Cellular, Blackberry and Wireless services
- Work with management on all projects associated with the above
referenced systems and technologies
- Serve as customer's single point of contact for all
telecommunications services and project related issues and concerns
- Established and maintained a database for invoicing and tracking
in Microsoft Access. Negotiated new contracts for telecom
duties.
- Coordinate, facilitate and handle all new multi-line accounts,
adds, changes, disconnects, moves billing reconciliations, DSL,
teleconferencing, cell phones, technical and repairs
- Provided monthly and weekly reports
Verizon
Patchogue, NY
Customer Service Representative
04/96-11/02
- Fast past heavy inbound call volume department.
- Daily processed new accounts, sales, adds change, disconnects,
billing issues, DSL, basic technical.
- Experienced in complex, simple order writing, and trouble
shooting.
- Provided detailed product information and instructions to
facilitate customer's needs.
COMPUTER EXPEREIENCE:
Microsoft professional suite, Advanced Excel and Word, Outlook, Basic
Access, HTML,SQL, Java, Visual Basic,
C+, AT&T's Business Direct Systems, Verizon's SOP, livewire, and new
account systems.
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