Customer Service Manager

Experience

Kroll Factual Data

June **** - April Executive Administrative Loveland, CO

**** *********

. Administrative duties for the CIO and SVP Technical

Solutions

. Prepared and presented agendas for Executive, Quality

Assurance, Programming, and IT meetings

. Organized travel plans for conferences and kept track of

team budgets

. Maintained heavy appointment calendars for multiple

Executives

. Completed Networking + Certificate Course, SOX compliance

and ITIL best business practice training

. Promoted from Tech Support in Dec '07

ProDemoWorks

October 2005 - District Coordinator Northern CO/Wyoming

Present

. Independent role requiring motivation, time-management and

self-discipline

. Organize, book and audit up to 300 in-store promotions each

month

. Maintain on-going relationships with roughly 100

demonstrators and 50+ Store

. Perform many Human Resource functions such as hiring,

interviewing, and training new employees

Michaelo Espresso, Inc.

March 2006 -May Customer Service Seattle, WA

2007 Manager

. Oversee relationship with 2000+ customer accounts, 100+

vendor accounts

. Responsible for training new staff, hiring / firing and

conducting employee reviews

. Designed a written protocol and employee manual to set

clear guidelines for the CS department

. Technical acumen to understand and help resolve espresso

machine and water filtration concerns

SKILLS

. Excellent computer skills in Outlook, Word, Excel, MS

Project, PowerPoint, Visio, Adobe Acrobat Pro, Photoshop

. Multi-tasking and shifting gears is my specialty

. Flexible when situations and circumstances change

. Consistent, punctual and highly reliable

. Pick up new skills quickly in order to get the job done

. Great communicational skills; comfortable resolving

conflict

. Excellent troubleshooting and problem solving skills

. Listen and take instruction well, yet confident managing

and delegating

. Self-Disciplined and very capable of working independently

or in team environment

. Able to stay motivated, keep a joyful attitude and have a

good time working!

Education

University of California Los Angeles

Bachelor of Arts; '98-'02

Ethnomusicology, Jazz Vocal Specialization Los

Angeles, CA

. Skills in world music theory and musical anthropology

. Classes focused on acoustics and sound reinforcement

Jazz performance and world music performances

Aims Community College

2008-2009 Networking, CIS

Loveland, CO

. Networking + courses and Certification

North Seattle Community College

2006-2007 Diagnostic

Ultrasound Seattle, WA

. Microcellular Biology courses

. Medical Terminology and Anatomy & Physiology

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