Customer Service Manager

Melinda Kitchen

**** ****** ***, **. *****, MO **114 314-***-**** ********@*****.***

. Skills Summary

Motivated, personable business professional with six years of experience in the customer service industry. Excellent

computer skills– applications related to MS office or the internet. Diplomatic and tactful with professionals and non

professionals at all levels. Passionate about achieving a challenging position to develop my skills while contributing

to a business’s successes. Flexible and versatile – able to maintain a sense of humor under pressure. Excellent team

building skills.

Employment History

Client services inc. –St. Charles, MO

Collecter, December 21,2009 May 2010

Make at least 100 calls per day to clients/debtors.

Trace delinquent debtors to new addresses and phone numbers by searching the internet,telephoning

companies,and questioning neighbors and relatives.

Negotiate credit extensions when necessary and persuade debtors to pay amounts due on credit accounts

O’CHARLEYS O’fallon, MO

Server, August 2009 February 2010

Provided excellent customer service while serving customers food and beverages

Handled cash and charge transactions

Helped maintain the general cleanliness of the facility

Mult tasked in a fast paced environment

Perkin’s Family Restaurant and Bakery – Sedalia, MO

Shift Manager, January 2008 July 2009

Delegated tasks and motivated employees toward achievement of daily goals

Supervised and trained team members

Effectively resolved customers’ questions and problems

Conducted pre shift meetings with front of –house employees such as servers and hostesses

Responsible for all cash and charge transactions at the end of each night

Do Drop Inn – Knob Noster, MO

Bartender, September 2008 –June 2009

Served and entertained over 400 customers on busy nights

Developed repeat business by establishing close and lasting relationships with customers

Multi tasked in a fast paced working environment

Responsible for opening/closing, stocking inventory, and handling cash

Imo’s Pizza Troy, MO,

Server, June 2003 July 2007

Provided excellent customer service while serving customers food and beverages

Handled cash and charge transactions

Helped maintain the general cleanliness of the facility

Melinda Kitchen

3117 Airway Ave, St. Louis, MO 63114 314-***-**** ********@*****.***

Mult tasked in a fast paced environment

Education

University of Central Missouri – Warrensburg, MO

Bachor of Science in Business Administration, Expected May 2011

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