Customer Service Administrative Assistant

MELISSA M. JOHNSON

* ******* *****, ***** **********, New Jersey 07748

H 732-***-**** C 732-***-****

*********@***.***

Summary of Qualifications

Self-starter with the ability to analyze business operations and

recommend ways to improve performance. Maintains professionalism at all

time and uses discretion when handling confidential data. Competent

"People Person" with knowledge of Microsoft Office Programs, Medical

Transcriptions, Medical Terminology, Third Party Billing, and typical

Administrative Assistant duties, especially in a medical setting. Also

proficient in computer restoration, remote program push, facilitation of

pda air card synchronization.

Professional Experience

A solid background in Help Desk

Additional experience in customer service in both a communications and

medical settings

Employment History

Customer Service Representative 2007-2009

The Answer Group, Fort Lauderdale, Fl

. Serviced AT&T, Comcast, and Sprint customers as part of IT Help Desk

group.

. Consistently met and surpassed customer service goals set by the

department.

. Excelled in troubleshooting customer issues with high resolution rate.

Teller

2005 - 2006

Bank of America, Lauderdale Lakes, Fl

. Efficient handling of large amounts of cash and various banking

transactions

. Superb customer service, especially in presentation of products and

services

. Consistently maintained high levels of cross sales

Administrative Assistant 2005 - 2005

Kelly Services, Fort Lauderdale, Fl

. Responsible for bidding on tax lien items at auction

. Efficient maintenance of related documentation

. Telephones, correspondence, calendar maintenance, meeting scheduling

Intern - Psychiatric Unit 2004 - 2004

Kings County Medical Center, Brooklyn, NY

. Assisted at nurses station as receptionist and provided customer

service for visitors

. Maintained various logs and patient records, filing, accurate data

entry.

Intern 2004 - 2004

Primary Network Resources, New York, NY

. Responsible for clerical aspects of Workers' Compensation, including

correspondence with claimants and their employers

. Coordinated calendars and appointments

. Responsible for medical billing and calculation of checks

Administrative Assistant 1999 - 2003

78 Construction, Bronx, NY

. Various aspects of billing, accounts payable, maintenance of records

and logs

. Functioned as receptionist

Education

AA, Office Administration 2004

Katharine Gibbs, New York, NY

Concentration in medical office administration

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