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Customer Service Manager

Location:
Corbin, KY, 40701
Posted:
June 20, 2010

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Resume:

PETER J. BUSSIERE

*** ****** ****

Corbin, KY ***01

abmja7@r.postjobfree.com

606-***-****

SKILLS:

. AS 400, Crystal Information Systems and Microsoft Office

. Hiring, training, scheduling and supervising employees

. Skilled in process improvement

. Effective inside sales professional

. Excellent customer service skills

. Accounts Receivable processing

. Vast experience in Supply Chain Logistics

EXPERIENCE: Cracker Barrel Old Country Store, Corbin, KY

Associate Restaurant Manager (2006-Present)

. Responsible for Operation of 5 Million Dollar Restaurant and Gift Shop

. Currently Labor and Scheduling General Manager

. Currently HR Manager for Restaurant

. Served as Supplies and Maintenance General Manager

. Responsible for Adjustments to Employee Schedules as Needed

. Monitoring of Monthly P&L Statements

. Responsible for Labor Controllable

. Currently approving all invoices and bills for the store

Lexmark International, Inc., Lexington KY

Returns Receiving Warehouse Operations Manager (2005-2006)

. Developed strategic relationships with partner vendors, including BAX

and Selectron.

. Drove process improvements through cross functional resources

. Gained thorough knowledge of customers' processes and expectations

. Effectively presented Returns Team performance to executive management

on monthly basis

Inside Sales Professional (2001-2005)

. Supported outside sales staff

. Developed new business opportunities

. Produced sales and marketing materials

. Attended industry-specific trade shows

Accounts Receivable Professional (1999-2001)

. Managed west coast end-user collections

. Reduced A/R balance by 20% within 90 days

. Acquired computer skills in systems such as: AS400, Crystal Info

Systems and Microsoft Office

Business Express/American Eagle Airlines, Boston MA (1996-

1999)

Flight Attendant

. Responsible for in-flight safety and customer service

. Completed pre-flight inspections of aircraft passenger cabin prior to

each flight

EDUCATION: Sullivan University, Lexington KY

. MBA Degree Program - September 2006

. Bachelor of Business Administration, Business Management

ACTIVITIES: Cumberland Valley Parrothead Club, Founder and

President

Adopt! Inc., La Primavera Orphanage,

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