Customer Service Software

Angela Carroll

**** ****** ****** ***********, ** 20781

Home: 240-***-**** Cell 240-***-****

**********@*****.***

Summary

I am a self-motivated, detail oriented, be able to work effectively in a

team environment; able to provide quality support to clients and staff;

Able to configure new and existing PCs as required;

Education

TESST College of Technology Beltsville, MD

Network Information Technology Expected Grad Date April

of 2010

. Network Fundamentals

. PC Operating Systems and Software

. Microsoft Workstation

. Microsoft Server

. Network Infrastructure

. Managing and Securing a Network

. Directory Service

Technical Skills

. Installing/Uninstalling Microsoft Windows 98, XP, Vista, and 7 operating

systems.

. Proficient with Microsoft Office Suites 2003 and 2007.

. Troubleshooting hardware and software issues.

. Proficient with Sun Virtual Box virtualization software.

. Configuring antivirus and security software such as Norton, Microsoft

Security Essentials, Webroot, and McAfee.

. Troubleshooting network issues both hardware and software related.

. Installing/Uninstalling peripheral devices, hard drives, and disk drives.

. Burning/Ripping data, audio, and video CDs using Roxio Suites and other

software.

. Familiar with Abby Fine Reader Optical Character Recognition software.

. Proficient with conferencing software such as Net Meeting, Windows Live,

Yahoo Messenger, and Skype.

. Proficient with BlackBerry, Android, and Windows Mobile software.

. Scanning/Copying photos and documents.

. Proficient with photo editing software such as Microsoft Picture It, and

Adobe Photoshop.

. Excellent customer service skills.

. Works well with minimum supervision and in teams.

. Strong interpersonal and communication skills

Experience

HGA Quest Washington, DC, USA

Merchandiser Rep June 2008 - October 2008

. Change or rotate window displays, interior display areas, and signage to

reflect changes in inventory or promotion.

. Obtain plans from display designers or display managers, and discuss

their implementation with clients or supervisors.

. Arrange properties, furniture, merchandise, backdrops, and other

accessories, as shown in prepared sketches.

. Construct or assemble displays and display components from fabric, glass,

paper, and plastic, using hand tools and woodworking power tools,

according to specifications.

Metro 1 Loss Prevention Security Guard/Detective

Washington, DC, USA December 2006 - June 2008

. Monitor and authorize entrance and departure of employees, visitors, and

other persons to guard against theft and maintain security of premises.

. Write reports of daily activities and irregularities such as equipment or

property damage, theft, presence of unauthorized persons, or unusual

occurrences.

. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons.

. Circulate among visitors, patrons, or employees to preserve order and

protect property.

References

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