Customer Service Manager
Resume:
Paula Butler
Knoxville, TN 37922
Email *****@*******.***
LinkedIn: http://www.linkedin.com/pub/paula-butler/a/9a1/101
CORE COMPETENCIES
Business Management & Operations Experience Outstanding
Customer/Vendor Relations
Special Promotional Project Coordination Proven ability to
develop highly effective campaigns
Superior Interpersonal Skills Articulate Oral &
Written Communication Skills
Innovative Team Spirit to provide improvements Seasoned multi-
tasking in fast paced environment
Excellent analytical, organization & leadership skills Results driven pro-
active team leader
Conceptual Thinking - creative & strategic Advanced Computer Skills
- MicroSoft Apps.
Collaborative leader skilled in problem resolution Experienced
Procurement/Negotiation Talent
PROFESSIONAL EXPERIENCE - Elegant Design 2008-Present
Owner - Turn Key solution for home ownership. Buy/Sell, stage and interior
design services for your home or office.
PROFESSIONAL EXPERIENCE - Chrysler Corporation 1993-2008
Specialty Logistics Manager - Managed entire Supply Chain; Procurement,
Operations, Quality, & Facilitation tasks for special events. Directed
staff improving corporate initiatives while maintaining $40M purchasing
contracts. Establishing business process improvements through purchasing
procedures to conform to ISO standards. Lead teams in motivating staff &
suppliers to achieve aggressive goals & cost reductions. Responsible for
cross functional team leadership through forecast & analysis to ensure
performance, efficiencies and proper use of resources and budget. Managed
the "Balanced Scorecard" initiative meeting monthly with suppliers to
monitor 25 key components to confirm metrics against strategic sourcing
goals.
. Cost savings valued at $3M in 2008
. EVP Award, Recognition of Excellence - awarded for efforts to provide
value by driving continuous improvement in quality, reliability, &
customer satisfaction
. "Standing Ovation" Award for database development - cost savings $1M in
2006
Operations Manager - Managed on time delivery of 2.9 million vehicles
within budget. Lead developer for ISO processes receiving certification
for entire dept. Designed & developed non-conformance shipping & donation
procedure through process redesign and performance management.
. Director Award - developed ARU (automatic response unit) communication
system which reduced transactions by 50%
. Recovered $500,000 from non-conformance in 2001
Customer Service & Claims Supervisor - Established and designed a vehicle
claims procedure capturing cost and volume reductions. Managed the
Globally Employee Relocation Program. Dept. Leader for Diversity Sourcing
Strategy.
. Manager Award - consistently exceeded Minority Sourcing targets. Won
MMBDC Award
Materials/Parts Buyer - Develop & design delivery networks for 24/7
coverage. Procure & executed parts/material transportation to assembly &
manufacturing facilities. Implemented Extended Enterprise Program for
suppliers.
1) . Director Award, cost savings valued at $1M for transportation
services
. EVP Award, Recognition of Excellence - awarded for founding of JIT Air
Program - Cost Savings $500,000
Advanced Manufacturing Specialist - Analyzed & developed systems
requirements for future vehicles.
Evaluated, recommended, procured, planned & implemented CAD & CATIA
systems throughout Manufacturing
. Director Award, outstanding coordination & integration of systems
installed in new facility with zero downtime
EDUCATION
Master of Business - Central Michigan University
Bachelor of Arts - Oakland University
Licensed Michigan Real Estate Professional
National Association of Professional Women
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