Sales Customer Service

Lucy Wargo

201-***-**** Cell

*********@*****.***

Client Services Manager

** ***** ********** ** ****** Services Management and Marketing dedicated

to treating every customer and everyone in the company like they are the

most important person.

PROFESSIONAL EXPERIENCE

2008-2009 New York Life Insurance Agent, Saddle Brook, NJ

Responsible for selling and coordinating paperwork for Life Insurance

policies and fixed annuities.

1992-2007 WATSON WYATT DATA SERVICES, Rochelle Park, NJ

Client Services Manager/ Inside Sales/ Marketing

. Responsible for monthly sales in excess of $100,000 in a fast paced

professional environment

. Up sold and advised existing client base about other available

products and services which resulted in a 15% increase in existing

sales

. Responsible for creating and implementing weekly email sales promotion

program which resulted in a 10% increase in existing sales

. Implemented customer service program that increased customer

satisfaction rating and resulted in a $5000 per week savings to the

organization

. Implemented and negotiated sales offerings to international clients.

Including clients in Mexico and Puerto Rico which was aided by my

fluency in Spanish.

. Created and implemented sales action plan which exceeded department

goals

. Analyzed and interpreted existing sales figures to clearly define new

sales targets and identify new sales goals for following sales week

. Recruited, interviewed and screened new Client Services and Sales

Representatives resulting in a 7% increased sales production.

Maintained and increased sales representative retention rates

. Managed Client Services and Sales Department

. Created and developed new orientation and training programs for new

Client Services and Sales staff which resulted in a savings of 5%

. Worked closely with the Director of Marketing to develop and edit new

marketing literature

. Responsible for tracking and analyzing all phases of the existing

marketing plan

. Responsible for monthly collections of past due invoices

. Implemented and analyzed client surveys with increased client base by

15%

. Assisted other departments within the company which achieved better

company team cohesiveness and production

EDUCATION

B.S., Marketing, Fairleigh Dickinson University, Teaneck, New Jersey

PROFESSIONAL DEVELOPMENT

. American Management Association - Excellent Customer Service

LANGUAGES

Fluent in ENGLISH & SPANISH

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