Customer Service Accounting

OBJECTIVE: A highly motivated and detail-oriented professional seeking an

Accounting/finance position to further develop my accounting skills and

contribute to your client's growth and profitability.

PROFESSIONAL SUMMARY

. Over 8 years of general accounting and customer service experience

. Extensive account management experience in banking and healthcare

industries.

. Detail-oriented and proficient in identifying discrepancies and

errors.

. Strong multi-tasking ability and adherence to deadlines in fast-paced

environments.

. Personable with strong verbal and written communication skills.

. Highly motivated self-starter and creative problem-solver

EDUCATION :

Master of Accounting & Financial Management, CPA emphasis

DeVry University, Atlanta, GA

Bachelor of Science in Technical Management, Concentration in Accounting

DeVry University, Atlanta, GA

Associate of Applied Science in Accounting

Columbus Technical College, Columbus, GA

HONORS AND AWARDS

. National Technical Honors Society

. National Dean's List

. President's Award

COMPUTER SKILLS___________________________________________________________

. MS Office (Excel, Outlook, Access, Word)

. AS400

. Common Coder

. Oracle

. Peachtree

PROFESSIONAL ACCOUNTING TRAINING_________________________________

Becker CPA Professional Review

Accounting Training: Auditing and Attestation, Business Environment and

Concepts, Financial Accounting and Reporting, Regulation

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE ____________

Document Management Clerk II

Wellpoint, Columbus, GA

October 2008 - Present

. Serve in a supportive role for document management.

. Verifying unrecognized characters and flagging quality issues as they

arise

. Coding claims submitted by policyholders and medical facilities

. Ensuring that CPT & ICD9 codes are accurate

. Routing coded claims to appropriate queues

Account Service Specialist 1

June 2008 - November 2008

Manpower, Columbus, GA (Temporary Assignment)

. Processed incoming insurance applications with a daily goal of 100.

. Recommended approval or denial of insurance applications

. Verified completeness and accuracy of applications while interfacing

with insurance agents.

Financial Auditor

July 2007 - December 2007

Staffing Solution, Columbus, GA (Temporary Assignment)

. Performed financial, operational and compliance audits for stores.

. Reviewed internal documents and identified fraudulent activities,

deficiencies in internal controls by employees, and non-compliance

with established company policies and state and federal regulations.

. Prepared reports and made recommendations to management for corrective

action.

. Identified and reported discrepancies and errors to improve quality

assurance.

. Assisted in establishing and revising internal financial and

operational controls to ensure protection of company assets.

. Maintained and forwarded bad debt files and supporting documentation

to collections department.

. Coordinated audit efforts in liaison with store managers, regional

managers, external auditors and accounting department.

Accounting Clerk

August 1997 - December 2005

Personal Banking Assistant

The Bank of Nova Scotia, Roseau, Dominica

. Reconciled general ledger accounts and entered necessary adjustments.

. Performed bank reconciliations with minimal error.

. Prepared month-end reports and forwarded to management for review.

. Processed various reports including: collections and security

documents, credit and savings reports, and overseas remittances

. Demonstrated leadership and communication skills by training new

hires.

. Conduct preliminary interviews with customers for credit requests.

. Performed clerical and administrative duties in support of branch

operations.

. Explained banking services available to prospective customers and

assisted them in preparing application forms.

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