Manager Management

PROFESSIONAL SUMMARY

Customer focused Director of Business Support Services (Facilities manager)

of fast paced highly demanding trade floor, corporate offices and

datacenter facilities. Strong analytical, verbal and written communications

skills, extensive IT and IT organization management as well as business

continuity and disaster recovery experience. Adept multi-tasker known for

adaptability, creativity and consistency with strong work ethic. Extensive

project planning, management, process re-engineering and problem solving

skills, committed to quality. Capable of managing and motivating a large

cross-functional teams while maintaining productivity and accomplishing

challenging goals within budget and on time. Strong vendor management,

procurement, equipment lease and technology asset management experience.

EXPERIENCE

INSTINET, New York, NY 2001 - 2010

Director - Business Support Services (BSS) / Facilities Manager

Supervised day to day operation of Instinet's 3 Times Square offices and

backup data center as well as the Jersey City primary data center and

disaster recovery site. Worked extensively with designers, architects,

engineers. Coordinated the efforts building operations staff, carpenters,

electricians, service providers, in the maintenance of facilities.

Scheduled and supervised preventative maintenance of critical systems

(HVAC, pre-action fire suppression, UPS, etc.). Managed contracts and

sourcing (purchasing and acquisition), Managed equipment and technology

leases. Negotiated contracts, maintenance agreements, performed cost

benefit analysis. Administered technology assets management and receiving

processes. Managed and planned adhoc special projects and events impacting

all areas of Instinet's unique electronic broker dealer environment.

. Successfully planned and executed numerous major office, trade floor,

data center relocation projects, audio visual, upgrades, expansions

and construction projects.

. Planned and coordinated installation of critical systems

infrastructure.

. Implemented a technology asset management system globally:

. Instituted asset tagging, corrected processing of packing slips

to improve payment to vendors processing to the fixed asset

register.

. Process reengineer business functions, improved operational

efficiency, improving the availability of asset and financial

information, reduced cost and enhance audit-ability.

. Provided oversight of shipping, receiving and mailroom

operations corrected procedures to insure proper financial

handling of assets and inventory transferred between sites.

. Instituted for asset disposal processes to address fixed asset

issues and facilitate the taking of write-offs.

. Developed methods utilizing hand held devices and barcode

scanners to periodically inventory offices, data centers and

trade floors, reducing the time to complete a sites physical

inventory from weeks to days.

. Performed a major review of the fixed asset register details, re

classified and remapped assets, enriched fixed asset details

using inventory information.

. Implemented a cost effective document imaging system, reduced floor

spaced required for paper records, reduced cost of off site records

storage and improved access to critical records in disaster recovery

situations.

. Researched, evaluated and deployed audio visual system, blending TV

news, multi-media presentations, internal messaging and corporate

branding into trade floor and office a/v systems.

. Implemented an out sourced reprographics department.

. Developed and implemented an electronic requisition system featuring

management and financial approval, electronic signature a full audit

trail, with cross reference to purchase order and asset management

systems.

. Managed vendor relations, negotiated consultant contracts, Issues RFPs

and RFQs.

. Worked in support of the technology services organization, often

serving as an internal consultant managing special projects.

. Work with Corporate Finance, Legal, Risk Mgt., corporate insurance

providers and appraisers.

. Evaluated and implemented a cost effective package tracking system for

the shipping and receiving. The benefits of which are full audit

trails and e-mail capabilities.

. Business Continuity and Disaster Recovery:

. Development Instinet's business and disaster recovery program.

. Working with corporate security, developed evacuation, sheltering

in, employee notification, pandemic plans.

. Relocated disaster recovery site, supervised DR site testing and

maintenance.

. Performed business impact analysis and prepared BCP documentation.

.

Senior Systems Architect, Senior Systems Administrator

1996 - 2001

Served in various management roles within IT during this time, the below is

a summary of major achievement from this period of my career.

. Designed and successfully implemented a technology asset management

repository and tools to collect hardware, software, network, with

systems status information.

. Integrated asset data into work request, trouble tickets, provided

access to asset data to finance for fixed asset and tax purposes.

. System specific maintenance, support, disaster recovery, lease

management and financial information are maintained within this

repository.

The result is an enriched single source of complete technology asset

information and history for every device throughout its life cycle.

. Implemented storage area network (SAN), enterprise storage and backup

solutions. Initiated the development of a storage management team.

. Developed processes and detailed plans for orderly shutdown and

restart of data centers for maintenance, upgrade and disaster

recovery, processes were utilized successfully on numerous occasions

under various circumstances, with one of the greatest benefits of this

effort being the development of a culture of cooperation across a

large cross-functional team.

. Achieved control of run away hardware and support costs through

detailed analysis of maintenance contracts, identified double and

triple billing situations. Adjusted support levels, sourced services

from alternate providers and reduced maintenance costs by $800k

annually. Established tools and processes to insure future control of

maintenance costs.

. Instituted server and storage build standards that insured hardware

and server image consistency, redundancy while improving performance

and operational reliability. Resulting in a more stable and reliable

production environment as perceived by clients.

Warner Music - Senior Systems Administrator - Manager

1994 - 1996

J. Crew Retail - Systems and Operations Manager

1993 - 1994

Century 21 Department Stores - Director I/T Services

1991 - 1992

Forgotten Woman - Systems Administrator / IT Manager

1987 - 1991

De Rotchild Knitwear - Systems Administrator / IT Manager

1983 - 1987

ABD Securities - Systems Operator

1982 - 1983

EDUCATION

School of Visual Arts, BFA, New York, NY

Samuel J. Tilden High School, Brooklyn, NY

ADDITIONAL TRAINING

Numerous HP, Sun, AIX and EMC training course on operating systems,

performance tuning. Enterprise storage architecture, storage, SAN,

enterprise storage and backup courses, as well as network and systems

monitoring tools training. Disaster Recovery Institute (DRI), MS Office,

Project, Visio, Remedy, Lotus Notes, Clarizen, Inova, DIS Research (EFS),

AutoCAD.

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