Manager Maintenance
Resume:
Sebastian Ostolaza
Lake Hopatcong, NJ 07849
*********.********@*****.***
Skills Summary:
More than 15 years experience in supporting the user community. Strong
background in PC hardware, software and Server support. Manager experience
in a help desk environment. Knowledge of major programming languages.
Experience:
Coty Inc, Morris Plains, NJ August 1998 to Present
Information Technology Technician (2007 - Present)
Hardware implementation and maintenance of PCs and servers
LAN monitoring/troubleshooting
Active Directory administration
Responsible for all Backups and procedures (Backup Exec)
Lotus notes administration
IBM Tivoli Service Request Manager
Windows Server administration
Implementation and maintenance of CISCO Wireless
NetApp Storage Implementation and Maintenance
Phone System Administration (Avaya VM, PBX)
Security System Administration and Maintenance including Cameras,
Video Server, RFID
Programmer Analyst (2004 - 2007)
Create database programming to meet production and distribution needs
Performed system maintenance programming
Wrote computer system procedure specifications and user manuals
Developed testing procedures
Responsible for shipping labels and requirements
Performed QA testing on all new software deliveries
Installation and upgrades to vendor software and Hardware
Upgrades to shipping vendor routing codes
Train staff on use of new programs
Technical Support Analyst (2000 - 2004)
Complete support of WMS System software and hardware
PC Hardware configuration and repairs
Network Configuration and installation
Configuration of Routers, Access Points, RF hardware, 802.11 wireless
hardware.
Enterprise Portal Administration
Support for pick to light system
Windows Server Administration
AS/400 Operator (1998 - 2000)
Responsible for the Daily and Monthly AS/400 Backup procedures
Maintain the IBM AS/400s PTFs and CUMs up to date
Responsible for the archival of all backup media.
Manage tape library and off-site storage
Job scheduling using Maestro
Monitor backups on local and remote NT servers
Perform nightly processing
Maintain system connectivity and availability
Develop maintain updated AS/400 and related hardware and
software operation documentation.
Support the operation of AS/400 related software packages.
Diagnose and escalate hardware and software problems
Skyline Auto Exchange, Fairfield, NJ
August 1995 to August 1998
Manager / Desktop Support
Responsible for AS/400 Operations for two locations
Performed Backup procedures and restores for two locations
Responsible for Performance Appraisals of employees
Scheduling of office staff on a weekly basis for onsite and offsite
locations
Networking configuration and setup of new equipment
Hardware repairs and maintenance
PC Configurations and maintenance
Responsible for Voice Recognition System
Training of new employees
Installation & maintenance of Kronos Hardware & Software
Systems Proficiency:
Programming Languages C, C++, Delphi, Visual Basic, SQL Script, HTML,
A+ Certified
Software:
Windows XP, Windows Server, Exchange Server, Linux, Microsoft Office
Suite, Plumtree, Lotus, Oracle, Remedy, JD Edwards, Maestro,
Reflections, Source Safe, IBM AS/400 Client, Ghost, IBM Tivoli
Education/Training:
Chubb Institute/Anthem Institute
Bergen community college, Morris county college
Dale Carnegie Leadership Training for Managers
Developing SQL Queries,
Oracle PL/SQL Programming,
Borland Delphi Programming,
C Programming,
C++ Programming,
Visual Basic Programming,
Plumtree Enterprise Portal Administration
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