Quality Assurance Administrative Assistant

La'Quyet S. Brooks

Professional Summary

I am a highly experienced, self-motivated manual quality assurance tester

seeking employment in a professional IT atmosphere. I have extensive

knowledge of testing software throughout the SDLC, defect reporting and

tracking, as well as, building working relationships with development team

members to produce quality deliverables.

WORK EXPERIENCE

MediaOcean, Atlanta GA

07/2007 - 03/2010

Quality Assurance Analyst

. Developed and implemented process improvement procedures for defect

reporting and monitoring reducing the number of builds and software

releases throughout the SDLC.

. Performed manual front-end GUI and back-end database testing of

MediaOcean integrated software applications for the advertising/media

industry to ensure the highest level of quality.

. Created and edited test XML files and performed file mapping

verification

. Developed test plans, executed test cases using system requirements

documents, and reported defects via in house web-based defect

reporting tool

. Worked closely with product development team to identify application

enhancements to improve our product in order to better meet client

needs

. Prepared cost analysis, project hours and resource estimates for

client specific enhancements

United Parcel Service Supply Chain Solutions, Alpharetta, GA

05/1993 - 07/2007

Quality Assurance Analyst

. Performed front-end GUI and back-end database test Warehouse

Management Systems (WMS) software for various clients

. Execution of SQL queries (select, update, and views statements) for

database testing

. Edit XML files using XML Notepad Application and perform file mapping

verification using UltraEdit-32

. Develop test plans and test summaries for client specific testing,

including defect reporting and tracking

. Work with external clients to develop requirement specifications and

test plans

Sr. Administrative Assistant

. Responsibilities included: scheduling appointments, making travel

reservations, maintaining calendars for portfolio and department

managers, ordering supplies, setting up new hires with access to

internal applications, preparing presentations, maintaining

organization charts for UPS Operations Portfolio

. Phone support, Composed memos, transcribes notes, performed benchmark

research and created statistical presentations for project feasibility

studies

. Prepared quarterly appropriations generated monthly project staffing

reports, prepared and monitored invoices and expense reports, in

addition to compiling and developing the annual portfolio budget

EDUCATION

Felician College, Lodi, NJ

Bachelor of Arts in Business Management and Marketing

September 2003

- May 2005

Graduating Grade Point Average: 3.67

CERTIFICATIONS AND COURSES

Certificate in Introduction to Business Analysis - The George Washington

University, Certificate in Structuring User Documentation - Information

Mapping Seminars, Starwest 2004 International Conference on Software

Testing Analysis, Southwest Testing Conference, Anaheim CA

SKILLS

Internet Explorer, Microsoft Office Suite including MS Project, Microsoft

Publisher, Lotus Notes, Windows (all versions), Frame Maker, Visio, PVCS

Tracker, Mercury QuickTest Pro, Test Director, AppSight Black Box, TOAD,

SQL Enterprise Manager, Exceed WMS, WideOrbit Traffic software, Type

70+wpm.

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