Customer Service Manager

Arthur Avalos

**** **** ***** **** *-*** Mill Creek, WA 98012 206-***-****

************@*****.***

QUALIFICATIONS

Experienced, responsible Administrative Services Manager with extensive knowledge in

Mail, Shipping Receiving, Facilities Management and Customer Service. Successful in

both project management and organizational support roles.

Strengths include:

• Team Player • •

Budget Planning Organization

• • •

Problem Solving Flexibility Follow-

through

Detail oriented, dependable team player who works with others to increase productivity

and efficiency in daily routines. Dedicated independent and organized. Gets tasks done

steadily and on schedule. Proficient in Word, Excel, PowerPoint and Outlook.

PROFESSIONAL EXPERIENCE

SAFECO INSURANCE, SEATTLE, WASHINGTON 2002 – 2008

Office Services Unit Manager

Responsible for incoming/outgoing mail, shipping receiving and internal couriers.

Managed a department budget of over $1M. Managed Safeco CAPS account with US

Postal Service on a national level. Managed the consolidations of all mail and

shipping functions within the Puget Sound area.

•2007-08 budget was 87.3% to plan

•Successfully consolidated the incoming/outgoing mail and shipping receiving

functions to a single location with the Puget Sound area

•Maintained Service Level Agreements at 99.9%

•Identified $15,000 in savings by monitoring and adjusting Safeco CAPS account

with US Postal Service

•Conducted mid-year and annual reviews for all employees

•Managed a staff of 18 to 22 employees

SAFECO INSURANCE, SEATTLE, WASHINGTON 1999 – 2002

Workplace Services Contract Business Analyst

Responsible for facilities management at two locations within the Redmond area.

Liaison for Safeco Insurance and property managers for all building related issues.

Main contact to Safeco vendors such as janitorial, landscaping and cafeteria services

as well as the city of Redmond.

•Served 800 employees at two locations

•Scheduled safety inspections with the City of Redmond on a regular basis

•Part of a team that created RFP’s for various vendors’ services including UPS,

FedEx and Postal Services Inc.

•Managed a budget of $25,000 a year which included expense planning and invoice

reconciliation

SAFECO LIFE INSURANCE, REDMOND, WASHINGTON 1996 – 1999

Office Services Mail/Shipping Receiving Lead

Responsible for the proper receiving, distribution and preparation of all incoming and

outgoing USPS mail, Airborne, UPS and FedEx shipments at Safeco Life Co Home

Office.

• Served 1200 Safeco Life employees

• Trained co-workers and office staff on mail and shipping functions.

• Successfully coordinated the change from FedEx to Airborne as our primary

shipper with no down time

• Continuously maintained above average performance reviews

Contract Service Mail/Shipping Receiving Coordinator 1990 – 1996

•Consistently exceeded expectations

•Continuously maintained above average performance reviews

ADDENDUM

PROFESSIONAL TRAINING AND DEVELOPMENT

Diversity

Managing Diversity

The Color of Fear

Civil Treatment

Gender Speak

Valuing Diversity

Choices

Management

Supervisory Fundamentals

Communications Workshop

Effective Interaction Skills

Guiding Conflict Resolution

Coaching for Success

Leading Change

New Realities Workshop

Building An Environment of Trust

Retaining Talent

Records Management

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