Quality Assurance Service
Resume:
Steven J. Kane
Staten Island, New York 10312
**********@***.***
Summary Senior IT Hardware Service Professional. Resolve
technical issues. Extensive customer based client
relationship experience. Solid communication skills
interfacing with all organizational levels. Provide
independent team leadership skills of on-site technical
groups to ensure completion of problems and projects in a
timely manner. Operate with minimal supervision.
Experience Consulting Positions:
.
IBD Associates.
Supervisor for Mastercard/ MTA Paypass
Project.
Accountable for overseeing all
aspects of this project including installation,
configuration, diagnostics, tracking, documentation and
reporting to upper management.
Cogliano and Sullivan
Technical Analyst - Data Migration and
Collections.
Terminal collection and asset
tracking for Met Life Insurance Company and AT&T.
3/2008 -3/2009 Samsung Electronics America Ridgefield Park, NJ
Regional Service Engineer - ITD, Printer
Division.
. Was responsible for all printer related activities for the
East Coast Authorized Service Centers.
. Was responsible for overseeing and providing senior
management reporting for multiple ongoing projects.
. Monitored all technical activities to the Dealer network as
well as to the major accounts.
. Coordinated the relocation of the Printer Technical Support
Help Desktop to the East Coast including technical training
sessions and daily monitoring procedures.
. Provided technical training on all printer related products
to Authorized Service Centers.
. Communication and Confirmation of all technical problems and
issues within the United States to the Korean Engineer Team.
. Serviced tracking and productivity measuring procedures
analysis on a daily basis.
. Traveled 70% throughout the United States.
. Developed warrantee procedures.
. Performed technical help desk functions.
2000 -2008 CBIZ Information Systems Earth City, Mo.
Regional Service Representative.
. Was responsible for all technical issues for CBUZ
major account client. Significant work performed
for Edward Jones Investment branches within my
service area.
. Procured vender meetings to assure client needs are
met.
. Maintained 46 regional branches and areas outside my
service region.
. Trained by Breezecom to provide wireless internet
within areas not assessable to conventional cable.
1995 - 2000 Decision One NYC.NY
On - Site Service Representative for major clients
. Lead Service Rep for Woolworth Corp/Footlocker.
Primary technical liaison for all hardware
Maintenance issues including onsite stock
management and warrantee issues. Recognized
as a trusted service advisor to the clients.
1990 - 1995 Ricoh Corporation. West Caldwell, NJ
Corporate Quality Assurance Specialist
. Managed and compiled all technical issues from
Authorized Service Dealers nationwide for
proper
presentation and resolution suggestions to the
overseas
engineering team.
Technical Product Specialist
. Assisted authorized field technicians with issues and
updates to a specific product line.
. Maintained product specification books for
documentation and technical issues.
. Assisted the Quality Assurance team with field
visits, training sessions and trade shows within
different areas of the country.
Field Technician
. Technical Service Rep for the NYC area.
. Daily maintenance of multiple clients. Implemented a
total call process whereby all technicians exceeded
expectations with reduced future maintenance calls.
1982-1990 Canon Corp. NYC,NY
Field Service Technician
. Dedicated to on-site service for Dreyfus
Corporation.
. Ensured all service needs on a daily basis as well as
securing annual maintenance contract renewal.
Professional Training and Certifications:
. PSI Computer & Technology Training.
. Comptia A+ Certification in progress.
. CCNA Training.
. BreezeCom Training.
. IBM ThinkPad and Workstation series.
. Xerox Phaser 1235, 6250 series.
. Dell Certifications:
Basic Wireless Technology.
Printer Products.
Point of Sale Product Certification.
Managed Deployment Tech Lead Assessment.
Foundation 2009 Diagnostics.
Workstations, Dell Servers.
. Ricoh and Canon Copiers.
. HP Printer 3000,4000 3si, 4si and 5si series.
. Complete understanding of specific routers, hubs,
switches, phone systems, audio- video systems.
. Highly proficient in all software packages for the
business environment including diagnostic,
troubleshooting and backup software as well as
productivity software such as Office Suite, Lotus
Notes and problem tracking software packages.
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