Customer Service Sales

CATALINA CORTES

** ** *** **, *** **** - Miami FL 33131 - Mobile: 305-***-**** - E-

mail: **********@***.***

CAREER OBJECTIVE

Position in Office Support where I can leverage my strong experience and

skills, providing customer service and support to both operational teams

and external communities.

ACCOMPLISHMENTS

. Nominated Superior Supplier Award in recognition of professionalism,

attention to detail, commitment and problem solving skills. Lanier

Clothes, Oxford Industries (2002).

. Achieved and maintained a rating of 8 or better on the Customer Service

Survey. Lanier Clothes, Oxford Industries (2002).

. Recognition to managed product development, product specification and

quality control process for domestic and offshore production. Lanier

Clothes, Oxford Industries (2001).

. Appreciation Award in recognition of academic excellence and active

participation to the International Student Organization at Jacksonville

State University, AL. (2000).

EDUCATION

JACKSONVILLE STATE UNIVERSITY. Jacksonville, AL. USA

Master in Public Administration; Minor in Business Administration. (2000)

UNIVERSIDAD DE LOS ANDES. Bogot , Colombia. (1993)

Design; Minor in Business Administration - 5 Year Degree.

. Performed a thesis project on launching sports apparel using high

performance fabrics.

CONTINUING EDUCATION

. Lean Six Sigma Certification. Oklahoma City, OK. (February 2005)

. Leadership, Development and Teambuilding Seminar. International Sales

Seminar. Skill Path Seminar. Tupelo, MS. (April 2002)

. International Sales Training. FedEx. Tupelo, MS. (October 2002)

EXPERIENCE

INTRADECO APPAREL, Miami, FL. www.intradecoapparel.com

Product Development. (07/08 -01/10)

. Reviewed and evaluated factory prototypes, pre-production and top of

production samples.

. Provided Quality Audit Reports and Test Reports to ensure product

optimization.

. Reviewed pre-production and production samples for fit and CTL

submittals.

. Created Audit Evaluation Reports for Production garments.

. Communicated with merchandising and factories to ensure appropriate

garment and art package development.

. Assisted Merchandisers planning and reviewing K-Mart and Sears seasonal

samples.

ISACO INTERNATIONAL CORPORATION, Miami, FL. www.isaco.com

Technical Designer - Product Development. (03/07 - 05/08)

. Created and developed product packages, line sheets and bill of materials

for initial developments.

. Established and maintain fit standards and development details for

various product categories.

. Analyzed and evaluate construction and initial garment development and

adjust as necessary based upon fabrics -woven and knits -, season,

colors, styles, factories and cost factors.

. Worked with merchants, pre-production and production teams, design and

vendors to develop fit approved prototypes and production samples.

. Interfaced with design, merchandising, vendors and production teams when

developing new styles.

. Provided quality audit reports, fitting evaluation, pre-production and

top of production reports to ensure product optimization.

ARIZONA STATE UNIVERSITY, Phoenix, AZ

Finance and Business Services Office Director's Administrative Assistant.

(03/06 - 03/07) 800/week

. Managed the information and database management system (ISDM Access).

. Provided administrative support to the business services office,

director and staff.

. Acted as property management liaison to vendors, leased equipment and

facilities management.

. Managed the OnGuard2005 System Administration (Area Access Manager).

. Coordinated administrative activities, special projects and events.

. Provided training and orientation for new staff.

MESA COMMUNITY COLLEGE, Mesa, AZ

College Instructor. Part time (08/05 - 03/07)

Department of Design - Textiles. Class designed for students who plan to

follow a career in design.

WESTLAND INDUSTRIES, Phoenix, AZ. www.westlandcovers.com

Engineering Manager. (02/04 - 05/05)

. Created and developed a product package structure, improving

communication between proto-type manufacturing, product development and

product engineering.

. Developed and maintained bill of materials and product specifications.

. Acted as a liaison between production, sales, marketing, design and proto-

type manufacturing.

. Planned work, deadlines and procedures on assignments.

. Supervised information and data processing.

. Performed administrative tasks to ensure efficiency in the department.

. Actively involved in interviewing and evaluating prospective employees

and helped training in organization and department procedures.

LANIER CLOTHES - OXFORD INDUSTRIES, Tupelo, MS. www.oxfordinc.com

Manufacturing Information Manager. (10/00 - 11/02)

. Supervised secretarial, payroll, reception services and manufacturing

processes and operations.

. Managed the manufacturing information team and cross-functional teams to

ensure effective communication and product development.

. Developed departmental plans and implemented procedures to improve

productivity and accuracy.

. Monitored the facility to ensure safety and maintenance.

. Developed product specifications and established procedures to ensure

communication between design and factories.

. Acted as a liaison between internal offices, production, design and

factories; including international locations in Central and Latin

America, Caribbean, South Africa, India, Italy and China.

. Reviewed and analyzed production, quality control maintenance and

operational reports to determine causes of nonconformity with product

specifications and operating or production problems.

. Planned and elaborated quarterly sample production forecast reports.

NIVITEX. INTERNATIONAL TEXTILE TRADING. Bogot , Colombia.

International Sales-Marketing (11/95 - 11/97)

. Provided technical support in the use of new products made in Mexico such

as: fibers, filaments and fabrics of Cotton, Polyester and Polypropylene.

. Coordinated marketing and sales activities.

. Ensured customer satisfaction in problem solving. Assisted and advised

customers with imports and trade requirements.

. Participated in trade shows and conferences to ensure participation of

the product in the market.

. Analyzed sales statistics, prepared reports and handled administrative

duties.

. Implemented sales marketing activities introducing new products.

. Elaborated and estimated quarterly units sales forecast reports.

SKILLS AND ADDITIONAL INFORMATION

. Proficient in M.S Word, Excel -pivot tables, data analysis-, PowerPoint,

Access, Illustrator, PDM, Photoshop.

. Strong organizational skills, ability to multitask and complete multiple

projects with minimum supervision. Detail oriented.

. Ability to work well in a team environment and to support team members.

. Excellent communication skills in English and Spanish.

. Ability to work in a dynamic team and environment.

. Assistant Sailing Instructor (09/2008 - Present) - Shake A Leg - Miami

Aquatic Center and Marine Academy. www.shakealegmiami.org

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