Manager Service

Matt Casserly

abmj30@r.postjobfree.com

**** ******* ****

Austin, TX 78749

Home: 512-***-**** Cell: 512-***-****

EDUCATION

University of Texas Austin, TX

Bachelor of Arts in English, Minor in History Aug.

2000 - May 2004

EXPERIENCE

Maximus, Inc. Austin, TX

Technical Writer, Policy Specialist Feb. 2007 -

Present

Write step-by-step instructions and aids for processing staff viewed by

entire project

Create scripts read by call center staff used to interact with clients in

English and Spanish

Extremely knowledgeable of CHIP and Children's Medicaid policy and

procedures

Serve as policy specialist and represent the Ops Procedures Team in local

and State meetings

Copy edit my team's work instructions and job aids prior to publication

Publish an entire team's work instructions and job aids on a daily basis

using Adobe RoboHelp

Maximus, Inc. Austin, TX

Program Technician Supervisor Apr. 2006 -

Feb. 2007

Performed daily QCs of team members and led weekly team meetings

Answered a variety of questions concerning CHIP policy and troubleshooting

MAXe

Created job aids detailing policy and procedures to new and seasoned

employees

INsite Magazine Austin, TX

Writer, Editor, Proofreader Mar. 2008 - Mar.

2009

Contributed article ideas on a monthly basis regarding the Austin lifestyle

Submitted well-written articles of 500 - 1,000 words in a timely manner

Conducted research and review local establishments for article content

West Lounge and Restaurant at Hotel Angeleno Los Angeles, CA

Manager Nov. 2004 - Nov. 2005

Delegated tasks to a team of 20+ waiters and bar staff

Ordered wine, liquor and other beverages weekly

Trained servers and bar staff in basic service guidelines and fine dining

techniques

Steak & Ale Restaurant Houston, TX

Waiter May 2004 - Nov.

2004

Provided superior dining service to numerous customers simultaneously

Memorized ingredients of various menu and bar items

Effectively communicated and accurately relayed orders with customers and

co-workers

Biography with Dr. Laura Furman Austin, TX

Writer, Editor, Proofreader Jan. 2004 - May

2004

Completed research for a biography produced over the course of a semester

Edited and proofread classmates' biographies giving feedback and

corrections

Presented a completed copy of my biography to an audience followed by a Q&A

session

SKILLS

Proficient with PC and Macintosh platforms, type 90+ WPM

Experience in all Microsoft Office programs, Visio, SharePoint, Adobe

RoboHelp, Acrobat, SnagIt

Able and willing to learn new materials quickly and efficiently

Strong multi-tasking ability and extreme organizational skills

Speak, read, and write conversational Spanish

Cooking extraordinaire looking to expand any sort of food knowledge

Contact this candidate