Project Management

JEREMY WHITE

Phone: 617-***-**** Email: **********@*****.***

EDUCATION

**** ****** **********, ******, **

Master's in Applied Information Technology

**** ********** ** *************, *******, MA

Bachelor of Arts, Social Thought & Political Economy

1993 HAMPSHIRE COLLEGE, Amherst, MA

Two years of study in Resource Economics

SUMMARY OF

QUALIFICATIONS . Experienced, polished and vital professional

committed

to excellence. Experienced in information technology, including

project management, and system and desktop administration.

. Years of progressive technical experience. Recently worked

as a project coordinator on a software development project.

. Strong skills including diagnostic, trouble shooting,

analytical, conflict resolution and client relation skills

with strong abilities to learn new technologies and adapt

to changing computing environments.

. Experience providing solutions and processes based on the

successful identification of client needs and goals and

the development of strategies and solutions.

SUMMARY OF

SKILLS . Project Management . Project Coordination

. Application Support . System Administration . Desktop

Administration

CERTIFICATIONS

PMI Certified Associate in Project Management (CAPM)

Currently enrolled in preparatory course. Expected in August

2010

EXPERIENCE

03/2010 - Present FIDELITY INVESTMENTS, Marlborough, MA

Logistics Coordinator

. Member of Incident Management support team in a customer-facing

role.

. Team is engaged in driving incident escalation and

mitigation.

. Mediation of communication bridges with all necessary and

relevant personnel needed to understand issue and move

toward mitigation.

. Technical writing designed to concisely and simply explain

highly technical analysis to a business audience.

. Recording of all discussions, problem analysis, and steps

toward problem resolution. Routine Follow-up of these is

performed until incident has reached mitigation.

JEREMY WHITE

Page Two

12/2008- 12/2009 NATIONAL PUBLIC RADIO, Washington, DC

Project Coordinator

. Project Coordinator for a software development project.

The software was developed in-house as a proprietary

program for video and sound editing.

. Responsibilities included all aspects of project

coordination, including staff management and training,

strategic planning, time management, budget adherence,

reporting, documentation and project communications.

. Supervised and managed a staff of five. These included

three system stress testers, and two employees assigned to

hardware upgrades. Daily and weekly meetings with my staff

to ensure timelines and goals were on track.

. Successfully met all project deadlines, requirements and

budget schedules.

Weekly reports to the Program Manager of data capture on

timelines, schedule, and budget.

05/2007 - 11/2008 NEXT JUMP INC., Woburn, MA

Systems Administrator

. Essential duties included all aspects of information

technologies services and operations including network

administration, operations, maintenance, repairs, updates,

modifications, system and data back-up, troubleshooting,

diagnostics, in changing, growing and evolving computing

environments.

. Specific responsibilities included the administration of

56 Windows 2003 Dell Blade Servers; installation of Red Hat

Linux OS on 8 Linux Dell Blade Servers; managed daily SQL

package creation and loads, migration of DTS packages from

SQL Server 2000 to 2005.

. Fixed inefficient daily SQL load by insuring that

submitted data was in a uniform template. Also, re-wrote

code within the DTS packages to ensure that they ran

properly.

. Organized meetings with global sales personnel to

strategize and ensure efficiencies for clients totaling

over 300.

02/2006 - 04/2007 Amherst College, Amherst, MA

Desktop Administrator

. Essential Functions included providing desk-side desktop

support for network users. Additionally provided phone

support, RT web based ticket tracking, PC and Mac software

builds and imaging and directory account administration.

. Provided support for all aspects of network administration

including day-to-day administration and operation,

maintenance, repairs updates, modifications, system and

data back-up, troubleshooting, diagnostics and software

education.

6/2002 - 12/2005 TOWSON UNIVERSITY, Towson, MD

Information Technology Support

. Duties included phone support for over 300 faculty and

staff members, software image builds, machine imaging,

and various assigned independent projects, including new

software testing

9/1998 - 12/2001 ALPART TRADING, Chicago, IL

Trader Assistant on Chicago Board of Options Exchange

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