Customer Service Manager
Resume:
Marcus D. Smith
Dallas, Texas, 75243
********@*****.***
Dear Sir/Madam,
I am very interested in the Position advertised for your corporation.
At the present time I am enrolled in college, pursuing a Bachelor's degree
in the Information Technology program.
This position would help me emphasize my knowledge and skills which
are applicable as one of your requirements for the Network position. My
experience, although mostly in the telecommunications and customer service
field, would be a great asset to supporting my coworkers or customers with
any troubleshooting and networking issues.
To further acquaint you with my background, I am enclosing my resume.
I hope you will consider me for this position. I look forward to meeting
with you and discussing my qualifications in more detail and providing
references on my character.
Respectfully yours,
Marcus D. Smith
MARCUS D. SMITH
8309 Glen Regal Drive, Dallas, TX 75243
Home: 214-***-****
********@*****.***
Objective
LOOKING FOR AN OPPORTUNITY TO GROW WITH A COMPANY IN THE
TELECOMMUNICATIONS, INFORMATION TECHNOLOGY, AND CUSTOMER SERVICES
INDUSTRY.
Experience
November 2007 BRION ENTERPRISES DALLAS, TEXAS
to
November 2008
MUTLI-DWELLING UNITS SERVICE TECHNICIAN
INSTALLED WIRING AND SATELLITE DISHES IN COMMERCIAL HIGH RISE
BUILDINGS.
CUSTOMER SERVICE RELATIONS. SUPPORT IN TROUBLE SHOOTING EQUIPMENT OVER
THE PHONE. SPECIAL PROJECTS MANAGER. IN CHARGE OF COMPANY VEHICLE.
KEEPING TRACK OF MAINTENANCE OF THE VEHICLE USED.
July 2006 VITEL COMMUNICATIONS DALLAS, TEXAS
to
November 2007
QUALITY CONTROL TECHNICIAN
TRAINED TELECOMMUNICATIONS VOIP TECHNICIANS (12). DAILY REPORTS OF
QUALITY VOIP INSTALLATIONS.REPORT TO GENERAL MANAGER. CREATED DAILY
REPORTS VIA ELECTRONIC MAIL AND ORGANIZED MATERIALS FOR TRAINING
SESSIONS. SUPERVISE TECHNICAL CREW. CUSTOMER QUALITY SERVICE
SPECIALIST. IN CHARGE OF COMPANY VEHICLE. KEEPING TRACK OF MAINTENANCE
OF THE VEHICLE USED.
February 2001 DISH NETWORK PLANO, TEXAS
to
August 2005
FIELD SERVICE SPECIALIST
TRAINED LEVEL 1 AND LEVEL 2 TECHNICIANS
DISH NETWORK SERVICES INTALLATIONS. EMPHASIZING ON SAFETY PROCEDURES
WHILE COMPLETING THE TASK OF INSTALLING ELECTRICAL EQUIPMENT. KEEPING
INVENTORY AND MANAGING INVENTORY OF ALL EQUIPMENT USED. CUSTOMER
SERVICE RELATIONS. SUPPORT IN COMPLETING TASKS FOR THE NEW TRAINEES.
RESPONSIBLE FOR COMPANY VEHICLE. KEEPING TRACK OF MAINTENANCE LOG.
Page 2
Education
February 2009 to Present
WESTWOOD COLLEGE
8390 LBJ FREEWAY
SUITE 100
DALLAS, TEXAS 75243
INFORMATION TECHNOLOGY BACHELORS DEGREE-GPA 3.78
August 1982 to May 1986
SIBLEY HIGH SCHOOL
SIBLEY, LOUISIANA
HIGH SCHOOL DIPLOMA
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