Maintenance Sales
Resume:
JEFFREY HERNANDEZ
*** **** ******, *** **., Union City, NJ 07087 Phone: 201-***-****
Email: *******@*****.***
Objective
To obtain an IT position where my skills, knowledge and experience can
contribute to organizational effectiveness and success.
Technical Skills
Software: MS office 97/ 2000/ 2003/ XP/2007, Arcserve
Backup, Partition Magic,
Norton Ghost, VNC, VPN, Remedy, Lotus
Notes, Navision Financials,
Remote Desktop, Active Directory
Operating Systems: MS Windows 3.1/95/98/NT/2000/ME/2003/XP/Vista, DOS
6.0, MAC
Network/ Hardware: TCP/IP, LAN/WAN. 802.11 a/b/g Wireless, Bluetooth,
Juniper Firewalls,
Dell/HP Production Servers, Cisco and
Riverstone Routers
Professional Experience
PAREXEL International Hackensack, NJ 12/2006 - 06/2009
As one of the largest pharmaceutical services companies in the world,
PAREXEL International partners with clients to accelerate time-to-market,
control development costs, reduce risk, and maximize return on investment.
IT Site Services Specialist I
o Provided IT HelpDesk second line support
o Troubleshoot problems via phone, determine call routing to third level
support
o Provided standard call management practices, track resolution, enter data
into call handling system
o Performed basic PC/printer set-up and troubleshooting
o Configured PCs and laptops with standard software, provided on-site
support
o Assisted with system upgrades and moves and other IT groups with daily
operational support activities
o Supported the AT&T remote solution for decentralized users
o Configured and assigned all Blackberry mobile devices for executives and
users
Wave2Wave Communications, Inc. (Parent company of IntelliSpace,
Inc.),Hackensack, NJ 01/2006 - 05/2006
Wave2Wave Communications is one of the nation's largest providers of High
Speed Wired and Wireless Broadband services.
LAN Administrator
o Provided IT support for over 100 employees at corporate headquarters and
all remote offices
o Responsible for coordinating migration and LAN setup for employees
resulting from IntelliSpace, Inc. acquisition
o Maintained inventory of all network equipment
o Procured all equipment needed for customers and employees
o Created purchase orders for our accounting dept using Navision
Jeffrey Hernandez- Page 1 of 2
IntelliSpace, Inc., New York, NY 08/2000 - 12/2005
IntelliSpace delivers high-speed internet services to small/mid-size
businesses in NYC, Boston, Philadelphia, Chicago and throughout the U.K.
LAN Administrator
o Provided IT support for up to 250 employees at NYC corporate headquarters
as well as remote sales offices in Boston, Philadelphia and Chicago
o Responsible for user account maintenance for all production applications
- Goldmine, Operations Support System (OSS), Navision Financials,
Corporate Intranet, ISpace Email
o Responsible for maintenance of user account access on NT based servers in
compliance with corporate security policy
o Provided management with quarterly cost analysis and inventory of all
licensing for the IT environment
o Accountable for maintenance of all backups on all production servers
o Responsible for the setup and programming of the Norstar and Inter-tel
phone systems
o Maintenance/troubleshooting of the Infocus Server and ACD System for our
24/7 Help Desk
o Proficient with wiring punchdown blocks and jacks for Phone/Data network
o Knowledgeable in configuring Juniper Xp 5, 10, and 100 Firewalls
Rumarson Technologies, Inc., Union, NJ 12/1999 - 8/2000
As one of the fastest growing private companies in America, Rumarson
Technologies was a leader in reselling used computers and recycling the
components of machines that are no longer salvageable.
PC Technician Level II
o Upgrade, repair, and test Pre-owned Dell, Compaq, Hewlett Packard, IBM,
Digital Pentium, and Pentium II based desktop, tower, and notebook
computers
o Utilized Microsoft Access database to track hardware inventory
Awards
IntelliSpace: 2002 Certificate of Outstanding Achievement
Education
IT Solutions Exchange, New York, NY- Technology Career Services
MCSA, MCSE, CCNA, 2006- 2007
Bergen Community College, Paramus, NJ
Completed 120 credits toward a AS in Computer Science, 1995- 1999
Training:
MCSA, MCSE, CCNA courses for certifications.
Jeffrey Hernandez- Page 2 of 2
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