Customer Service Administrative Assistant

Yanique Yuriko Wilson

**** ******** *****, *** *** Lauderdale Lakes FL, 33311

Contact info Cell: 954-***-****

***************@*****.***.

Objective: To be a part of a result oriented team in a challenging position utilizing my

Experience and interpersonal skills to the company’s benefit that I may achieve future

Growth and advancement.

EXPERIENCE: HCA UNIVERSITY HOSPITAL APR 2007-PRESENT

Patient Access Rep, Insurance Verifier, Financial Advisor, Medicare IM Coordinator and Medicare

Iatric Coder Inpatient Authorization Rep.

Verify insurance coverage, Initiate notification of admission by phone or via internet.

Inform patients of co-pay, deductable, co-insurance and collected applicable fees.

Arrange direct admits and transfers per Drs Office or other healthcare facilities.

Train and evaluate new employee in meditech.

Obtain Physician order and demographic information for patients to pre-register for sleep studies.

Notify MD New Jersey Mar 2006-Apr 2007

Administrative Assistant and Patient Access Representative.

Scheduled, changed, and canceled patient’s appointments.

Verified insurance information to generate referrals.

Paged on call doctors and or nurses with emergency calls.

Effective Marketing Development New Jersey Sep 2005-Feb 2006

Telemarketing Training Supervisor.

Successfully trained and supervised new employees in various telemarketing disciplines.

Liaison with manager on the progress of the new trainees.

Norman Manley International Airport Kingston Jamaica Dec 2000- Apr 2004

Customer Service Rep/Aviation Officer.

Reviewed and carried out FAA safety requirements and procedure to ensure compliance for

Aircraft and passenger safety.

Accompany Government officials to their various flights.

Provided passenger intervention/resolution.

CERTIFICATE:

Airport Customer Service.

Professional Telephone Techniques and Customer Care.

Microsoft Word, Power Point and Excel.

Aviation Officer and Passenger screener.

EDUCATION:

Bridgeport High

Bridgeport Community College

Florida Career College

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