Customer Service Manager
Resume:
Tim L. Anderson
Cedar Rapids, IA 52405 319-***-****
*******@***.***
OBJECTIVE:
Utilize and develop my 26 years of skills and experience in Facilities
Maintenance Management and Operations to obtain and foster a position
within a forward-thinking, proven organization where the concepts of
customer service, safety, and value-added services and resources are
employed to produce quality products and services.
HIGHLIGHTS:
Proven ability to effectively supervise and provide leadership for as many
as 25 individuals or as little as one individual under my direct
supervision. Demonstrated ability to handle multiple tasks, multiple
facilities, and facility wide functions. Successful in budgeting processes,
EHS (Environmental Health & Safety) policies and procedures, action plans
and business continuity plans, as well as balanced score card. Excellent
skills in the areas of mechanical systems, building systems, and automation
systems and abilities to incorporate those skills into an efficient,
productive environment, implementing effective preventative maintenance
programs, safety policies and procedures. Project management and
construction knowledge. Excellent vendor relations and contacts that
support facility wide OEM (Operations Equipment & Maintenance) Lease
agreements involving N, NN, NNN and modified leases.
EDUCATION AND TRAINING:
Cedar Rapids Jefferson; Cedar Rapids, IA
. Diploma
Kirkwood Community College; Cedar Rapids, IA
. Refrigeration and AC Basic - Completed
. Refrigeration and AC Advanced - Completed
. Electrical Industrial Wiring - Completed
. Boiler Operations - Completed
. Welding Advanced - Completed
Additional Skills and Acknowledgements
. Excellent PC skills including Office Products: Word, Excel, Outlook
. AutoCAD usage
. Excellent mechanical skills, knowledge, and abilities
. Able to operate wide variety of hand and power tools and test
equipment
. Able to read, understand, and interpret blue prints
. Ability to understand and carry out construction projects
. Understanding and general knowledge of IT processes and equipment
. Implementation of policies and procedures covering facilities
maintenance and operations
. Excellent customer service abilities
WORK EXPERIENCE:
10/05/09 - Present
Temporary Facilities Manager
02/01/06 - 01/20/09
Clipper Windpower
Facilities Manager
. Management of facilities, production support and plant layout for
production control and improvements
. Construction upgrades and plant engineering improvements,
Welding/Fabrication Processes
. Supervise contractors, maintenance, security, janitorial, vending,
lawn care/snow removal
. Implement PM programs and procedures maintain HVAC, plumbing,
electrical, security systems
. Work closely with EHS director on programs of plant safety
. Implement energy conservation measures
. Annual budget processes and tracking
. Space allocations layout and design, furniture set up and layouts
. Purchasing and lease agreements (N,NN,NNN)
. 330,000 square feet of manufacturing on 27 acres
1998 - 2006 - 8 Years
Pearson; Cedar Rapids, IA
Facilities Manager
. Primary responsibilities include supervise and maintain building
systems including: HVAC Systems, FACP Systems, Building Automations
Systems, UPS and Electrical Systems, Plumbing, and Backup Generation
and Support Systems, Welding/Fabrication, DSX security systems for 6
locations.
. Supervision of two mechanical employees supporting five independent
locations.
. Outsource contractor negotiations, supervision, and support and all
aspects of building and grounds systems, develop and work with in
annual budget, develop action plans, business continuity plans, EHS (
Environmental Health & Safety) programs, coupled with space
allocations, and a balanced score card.
. Develop, implement, and maintain PM work within 5 locations, coupled
with security functions and issues
. Implement energy conservation measures which produced major utility
and consumption savings
. 6 facilities in two cities - Production,Warehousing,Call Center, and
General Office units
1997 - 1998 - 1 Year
Cottage Grove Place; Cedar Rapids, IA
Maintenance Supervisor
. Supervise all circumstances of Plant Operations including maintenance,
support systems, phone systems, HVAC, plumbing, electrical and fire
protection systems.
. Development, implementation and follow through of preventative
maintenance programs including procedures, resource allocation, and
prioritization.
. Work and develop contractor relationships though work supervision.
. Development and implementation of energy conservation concepts.
. Work closely with outsource vendors on punch list items and warranty
issues revolving around a new facility and start up.
1991 - 1997 - 6 years
General Contractor Construction
. Performed carpentry and remodeling projects.
. Successfully completed siding, roofing, electrical, plumbing and
concrete projects.
. Completed successful bid proposals.
. Managed projects and extensive list of sub-contractors.
. Handle all aspects incorporated with the business as the owner
operator
1989 - 1991 - 2 Years
Telecom USA/MCI; Cedar Rapids, IA
Maintenance Manager
. Primary responsibilities include supervise and maintain building
systems including: HVAC Systems, FACP Systems, Building Automations
Systems, UPS and Electrical Systems, Plumbing, and Backup Generation
and Support Systems, for 5 locations in Cedar Rapids.
. Manage daily activities of two employees including work assignments,
tracking and documentation of procedures. Implement PM schedules and
work order system. Develop safety and security plans and duties. EHS
plans and development
. Develop and implement month preventative maintenance work for 5
independent locations.
. Manage general office units and call centers
. Direct contact for all contractors and contractual work for all CR
facilities
Prior Experience
1981 - 1989 - 8 Years
St Lukes Living Centers/ CR Care Centers
Maintenance Manager
1979 - 1981 - 2 Years
YWCA - North
Building Supervisor
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