Customer Service Manager

Renee Duke

**** *. ***** ** *** **, Burbank, CA *1505

PH: 818-***-**** email: (**********@***.***)

Computer Skills:

Very Proficient with all MS Office programs. Experience with training and

troubleshooting networking problems and software glitches with co-workers.

Experience with programming and updating software. Able to create and

implement spreadsheets and presentations. Also able to fully install and

setup a new PC system and tare down.

Management:

Have managed Group of 10 or more employees. Strong financial & Customer

service background. Work well with teams and motivating team members.

Work Experience:

Anthem Blue Cross & Blue Shield, Youngstown, Ohio - 01/2009 - Present

Claims/Customer Serv

Responsibilities:

Managed Customer Accounts

Responsible for customer service pertaining to Benefit information

Provided explanations for medical claims

Assisted members with knowledge of benefits and claims processing

Worked with account managing software

Huntington, Warren, Ohio - 8/2008 - 01/2009

Financial Services/Collections

Responsibilities:

Managed Customer Accounts

Responsible for collections on accounts

Fulfilled the needs of escalated complaints

Worked with high dollar amount accounts

Distillata, Akron, Ohio - 11/2007 - 8/2008

IT Tech/Customer Serv

Responsibilities:

Managed Customer Accounts

Responsible for all shipping & receiving of equipment

Managed multiple 12 line phones

Fulfilled the needs of escalated complaints

Handled all filing and organizing of office

Introduced new office and manufacturing processes for more efficient

working environment

Sage Payment solutions, Canfield, Ohio - 8/2006 - 11/2007

Office Manager

Responsibilities:

Managed all office duties

Responsible for all office orders and staff

Managed multiple 12 line phones

Fulfilled the needs of customers

Handled all filing and organizing of office

Upfront greeter and appointment setter

Alltel Communications, Boardman, Ohio - 4/2001 - 5/2006

Financial Services Analyst

Responsibilities:

Assumed responsibilities of supervisor as lead rep

Managed group of over 15 reps at one time

Worked in high risk group

Negotiated with customers in major accounts group

Improved collections over 15% withing first month

Complete all AOP Reporting for supervisors in FS center

Assisted in manager reporting, creating of spreadsheets, formatting excel,

word programs.

Handle all Call offs for the department, assist in attendance tracking,

also shift bids.

Managed collections on business and high profile accounts

Education:

South Range High School, North Lima, Ohio

High School Graduate

College Prep Courses

Worked in school office for two years

Volunteered in food drives and charities

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