Customer Service Manager

Barbara J Monroe *** French Street Bangor, ME ****1

phone 207-***-****

*************@***.***

website www.amretro.com

Profile Long term, successful, innovative business owner with experience in all aspects of operations as well as diverse experience in retail consulting.

Qualifications 1992-present Owner - American Retro

Over 16 years experience as owner/operator of successful retail operation.

Established and developed retail business, managing all aspects of start up beginning with business plan development and funding as well as concept creation and development

Manage all aspects of operations, hiring, marketing, merchandising and buying

Increased sales by 40% during economic downturn with focus on marketing, product selection and customer service

Created successful marketing strategy via television, radio and internet

Proficient in cost analysis, reduction and control/start up, turnaround, change, maximizing profit

Strong eye for product buying, excellent purchasing and negotiating skills

Successful in concept creation and development, creating niche product or service specific to relevant markets

Effective in adapting to changing trends while remaining consistent with elements key to the success of a retail operation

1987-1991 Local Sales Manager WKIT Radio, Brewer Maine

Hired, trained, scheduled, supervised and evaluated sales staff in successful top 40 format radio station. Handled national and local accounts. Created successful marketing campaigns for clients. Consistently achieved top billing status.

1984-1987 Property Manager, Oxford Properties, Gaithersburg, Maryland

Managed all aspects of 240 unit apartment community. Hiring and management of leasing and maintenance staff. Hiring of all outside contractors for work performed on property. Maintenance of 90 plus percent occupancy rate. Responsible for marketing, advertising and resident relations.

Education Massasoit Community College - liberal arts program New England School of Photography, black and white/fashion photography

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