Quality Assurance Management

Arthur Chen

***** ***** ***** ***** *********, CA 95014

Cell: 408-***-**** ******.****@****.****.***

Education

Rady School of Management, University of California, San Diego

MBA, 2009-2011

. Fellowship, 2009-2011

. GMAT: 720, 95th percentile

University of California, Davis

B.S., Computer Science & Engineering, 2006

Experience

SAP BusinessObjects, Palo Alto, CA

Quality Management Specialist, 2006-2009

. Created and maintained regression test suites for two Software

Development Kits (SDK) to streamline quality assurance testing and

maintain strict product standard guidelines. Supervised two interns

to ensure optimal test workflow execution.

. Created API tests in C++ and Java in order to test feature

functionalities and improve testing processes.

. Created performance benchmarking tools to test throughput and memory

consumption for specific metrics. Helped pinpoint performance

constraints which enabled product performance to exceed customer

expectations.

. Collaborated with teams in India and Boston in order to diagnose

issues and create solutions. Advised teams on various product

standards modifications as a result of two acquisitions from Inxight

Software and Business Objects.

Internal Revenue Service, Cupertino, CA

Tax Preparer, 1999-2001

. Prepared taxes and provided tax advice to individuals in the community

under the VITA (Volunteer Income Tax Assistance) Program.

. Informed each tax individual personally of the tax-reducing strategies

utilized in the tax preparation process to maximize tax refunds.

Languages and Computer Skills

English: native

Mandarin: fluent

Programming Languages: C, C++, Java, Perl, SQL, Python, Assembly

(x86)

Operating Systems: UNIX, Linux, Windows 2000/XP/Vista, Sun Solaris

Proficient with MS Office, Perforce, MS Visual Studio, Eclipse SDK,

Apache Tomcat, Atlassian

JIRA

Interests and Activities

. Basketball, football, piano, traveling

. Received Advanced Panel Certificate of Merit from Music

Teachers' Association of California

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