Customer Service Sales

Rodney A. Huisman

** ******* ***. . **** ********, NJ 07758

Phone 732-***-**** . Email: **************@*******.***

HIGHLIGHTS OF QUALIFICATIONS

. Managed, trained, and supervised a staff of 10-15 employees in

organizational policies and procedures.

. Excellent time management and organizational skills along with the

ability to prioritize workloads in order to meet deadlines.

. Extraordinary analytical and problem solving skills due to an

extensive math and science background vital to every industry and

occupation.

. Outstanding sales and customer service experience with the ability to

accommodate both residential and commercial accounts.

. Exceptional computer skills which includes Word, Excel, PowerPoint,

Outlook, Access, Visual Basic, HTML and Dreamweaver.

. Graduated summa cum laude with Bachelor's Degree in Business

Management while working full time.

PROFESSIONAL EXPERIENCE

Cooper Electric Supply Account Manager Middletown, NJ

09/1999 - 04/2009

. Successfully built up residential and commercial clientele by

initiating contacts, making direct sales and accommodating their

needs.

. Highly successful experience in counter and inside sales by meeting

and exceeding monthly and quarterly sales goals.

. Advanced knowledge of warehouse operations and routinely communicated

with warehouse personnel to improve processes and procedures.

. Continually attended training class and seminars to learn about new

products and services which resulted in greater customer satisfaction

and increased sales.

. Consistently negotiated with suppliers regarding sales quotes and bids

to remain competitive while maximizing profit margin.

. Effectively promoted new products and sales promotions to residential

and commercial accounts increasing sales and customer awareness.

. Developed an expertise in customer service and followed up on all

sales quotes as a method to "close the sale."

. Routinely interacted with customers in order to identify potential

problems and to determine the customers' needs.

Comcast CellularOne Service Technician Middletown, NJ

05/1995 - 09/1999

. Served as a product specialist on wireless devices and made

recommendations to accommodate the customers' needs.

. Attended training classes on a regular basis for certification

requirements in the operation and repair procedures of wireless

devices and accessories.

. Resolved a wide range of customer problems, applying diplomacy and

assertiveness concerning delays on repair orders and technical

problems.

. Responsible for training new technicians in proper procedures and

company policies.

. Efficiently maintained service supplies therefore improving

installation efficiency while reducing customer wait time.

Craig's Service Center Service Technician Middletown, NJ

08/1989 - 05/1995

. Developed substantial and profitable repeat business, delivering high-

quality service to customers.

. Advised customers on additional repairs needed in order to ensure the

safe operation of the vehicle, therefore strengthening customer trust

and loyalty.

. Planned, prioritized, and managed multiple tasks and assignments in a

fast-paced environment.

. Trained and supervised new employees on company policies including

repair and safety procedures therefore reducing the risk of personal

injury or damage to property.

. Gained recognition for positive attitude and willingness to take on

increasing amounts of responsibility.

Mobil Oil Corp Branch Manager Middletown, NJ

06/1983 - 08/1989

. Productively supervised employees, delegated work, enforced policies,

and ensured all tasks were completed in a timely manner.

. Accountable for budgeting, cost control, payroll, general accounting,

and full profit and loss.

. Recruited, hired, supervised, scheduled, and motivated a staff of up

to 15 employees

. Trained employees in developing and maintaining good customer

relations resulting in repeat business and referrals.

. Regularly analyzed the target market and the competition which helped

to maintain a competitive advantage.

VOLUNTEER EXPERIENCE

Move for Hunger Marketing Coordinator Neptune, NJ

05/2010 - Present

. Participates on project teams and activities related to research,

strategic planning and non-profit markets, including designing and

analyzing survey results.

. Collaborates with Executive Director on the design and content of

newsletters, direct mail, brochures, flyers, email campaigns and

social media content

. Coordinate and prepare membership acquisition correspondence and event

invitations.

EDUCATION

02/2006 - 02/2008 DeVry University North Brunswick, NJ

Bachelor of Science in Technical Management

Cumulative GPA: 4.0/4.0

A member of the Golden Key International Honour Society

Made the Dean's List six consecutive semesters

Coursework completed: Principles of Management, Statistics, Computer

Applications, Advanced PC Applications, Project Management, Economics,

Marketing, Business Law, Business Systems Analysis, Visual Basic and Web

Development.

09/1981 - 05/1983,

09/1990 - 12/1996 Brookdale Community College Lincroft, NJ

Cumulative GPA: 3.66/4.0

Completed 82 credits in the Mechanical Engineering Program

Coursework completed: Calculus 3, Differential Equations, Physics 3,

Chemistry 2, Statics, Dynamics, Engineering Mechanics 2 and Strength of

Materials.

Contact this candidate