Customer Service Supervisor

BRIAN A. ROBERSON, J.D.

**** ******* **. ? Savannah, GA 31405

Residence: 912-***-**** ? Cell: 832-***-****

E-mail: *****.*.********@*****.***

PROFILE: Enthusiastic, results-oriented law graduate and IT professional

with a solid business and information technology background. Excellent

analytical ability, programming, writing, counseling, negotiation,

presentation, problem solving, and research skills. An articulate self-

starter of high integrity and commitment to accountability.

PROFESSIONAL EXPERIENCE

Corporate Paralegal

(06/08 -11/09)

Stock Building Supply, Raleigh, NC

40 hours/week

Supervisor: Bryan Yeazel, 919-***-****. May be contacted.

Assisted general council with various corporate legal matters including the

following primary duties:

. Managed corporate compliance. Maintained critical corporate records of

Stock's subsidiaries, ensuring all corporate documents (minutes,

resolutions, bylaws) are prepared, reviewed and filed in a timely

manner, as well assisting with dissolving, merging, restructuring and

incorporating Stock's subsidiaries. Updated legal database, electronic

filing system and minute books.

. Drafted legal documents and correspondence. Drafted Powers of

Attorney, Delegations of Authority related to Stock and subsidiaries,

legal memoranda and prepared case summaries, legal correspondence, and

form complaints. Fulfilled discovery requests relating to legal

disputes, corporate mergers, and acquisitions. Prepared and reviewed

complex legal documents for the company, including representation

contracts, purchase agreements, closing statements, deeds, and leases.

Ensured data accuracy and completeness.

. Conducted legal research and analysis. Performed legal research as

requested by attorneys with the Westlaw system, evaluating cases and

synthesizing them with factual information to present recommendations

on courses of action.

Law Clerk (01/07

- 12/07)

Law Offices of Dennis Spurling, Esq., Houston, TX

20 hours/week

Supervisor: Dennis Spurling, 713-***-****. May be contacted.

Assisted supervising attorney evaluate cases filed with the Court. Examined

briefs, case records and legal authorities applying legal analysis to

perform essential job functions:

. Drafted legal documents. Drafted petitions, motions, and case briefs

for various clients that were filed in federal and state courts,

including Texas court of appeals and the Louisiana Supreme Court.

Prepared case summaries for supervising attorney and conducted

extensive legal research;

. Assumed leadership role. Served as point of contact and leader in

acclimating incoming law clerks.

Commission Systems Manager

(02/05 - 08/05)

Trinsic Communications, Tampa, FL

40 hours/week

Supervisor: Wendy Barber. 813-***-****. No longer with company

Managed commission payment data for a leading business communication

provider through the execution of monthly commission reports with

proprietary batch programs

. Managed financial incentive system. Provided research, modeling,

analysis and documentation related to the design and implementation of

the Trinsic Communications incentive programs that were competitive,

cost effective, and consistent with goals and incentive commission

philosophy.

. Reconciled commission errors. Processed and validated incentive

amounts in accordance with current plans and identified and resolved

disputes related to incentives.

. Analyzed financial data. Applied intensive data analysis using both

Microsoft Access and Excel.

E-business Developer

(02/04 - 10/04)

Supervisor: Ted Hassenfelt.. 813-***-****

Created and modified banking software using Visual Basic, ASP, Visual

Basic .NET and ASP .NET.

. Augmented existing systems. Enhanced user experience and interaction

of existing banking website.

. Gathered user requirements. Conducted interviews with members of

various departments in order to collect and document unique needs as

input for more efficient software.

Computer Programmer

(11/01 - 05/03)

Edwards Fine Foods, Norcross, GA

40 hours/week

Supervisor: Greg McNulty. 770-***-****. No longer with company

Led development in the development life cycle of the bar-coding system used

for processing the production of pies in the main production plant.

Supervised and trained end users on newly created applications

. Developed critical system components. Led a team of co-workers on the

design and implementation of factory - wide pie production software

involving the usage and interaction of Visual Basic and an AS400

database, improving the efficiency of pie production by at least 30%.

. Resolved existing interoffice software and website issues. Solved

routine problems, using knowledge of Visual Basic, Active Server

Pages, HTML, XML, Microsoft Access, Excel, VB Script, and JavaScript.

. Documented processes and procedures. Applied fundamental practices and

procedures in documentation of software development and instruction.

Consulting Analyst

(10/00 - 09/01)

Accenture, Atlanta, GA

40 hours/week

Supervisor: John Rice. 678-***-****. No longer with company

Applied different technologies and processed design work for various

businesses. Gained exposure to diverse clients, business issues, and

people, in team-oriented environments Highlights of client engagements

included the following:

. Made recommendations based on analytical methods. Analyzed and

documented as-is capabilities about business processes, people, and

technology, while implementing value-Targeting and Category

Optimization for the Home Shopping Network.

. Developed and modified system software. Developed and tested of

supporting technologies for Retek and Dekor. Developed deployment

deliverables using various programming languages/technologies, namely

PL/SQL, C, HTML, Access, VBA, and JD Edwards.

. Designed system applications. Performed application design activities

(e.g., writing functional designs) and participated in performing

portions of technology build, test and deployment activities

Forms Developer (09/99

- 09/00)

Peregrine Corporation, Atlanta, GA

40 hours/week

Supervisor: Joanne Nowak. Company is defunct

Created and edited e-commerce related documents (Purchase Orders, Advance

Shipping Notices, Invoices, etc.) through EDI coding manipulation.

. Performed EDI-based data mapping. Created electronic forms based on

Electronic Data Interchange (EDI) specifications.

. Maintained high productivity. Participated and excelled in achieving

company productivity incentives, performing consistently at 95%

accuracy and above.

TELLER (10/97

- 05/99)

Bank of America, Atlanta, GA

40 hours/week

Processed customer transactions during peak times of banking activity.

Provided management with effective solutions to improve customer service.

. Articulated account information to bank customers with congenial

personality and product confidence; and

. Assisted consumer bankers in the selling or creation of new and

additional customer accounts.

EDUCATION

Graduate Coursework: Doctor of Jurisprudence (J.D.), University of

Houston, Houston, TX, 2007, 78 credits

Undergraduate Coursework: Bachelor of Business Administration (BBA),

double major - Computer Information Systems (CIS) and Business

Economics, Georgia State University, Atlanta, GA, 2000, 183 credits

TRAINING

Commercial and Domestic Arbitration (University of Houston Law

Center)

Microsoft Certified Solutions Developer (December 2002)

AWARDS

HOPE Scholar (State of Georgia), Presidential Scholarship (Morehouse

College), Presidential Assistantship (Georgia State University)

COMPUTER PROFICIENCIES

MS Office: Word, Excel, Outlook, PowerPoint, Access, C++, Objective-C,

HTML, CSS, JavaScript, ActionScript, Visual Basic, SQL, VB.net, ASP,

ASP.net

Contact this candidate