Data Sales

MICHAEL H. MORRIS

**** ******** ***** **********, ** 60586 815-***-****

******@*****.***

PERFORMANCE-DRIVEN TECHNICAL CONSULTING EXPERT

Forward-thinking technical visionary with far-reaching expertise

translating customer needs into technical solutions to support sales

efforts in providing products to improve upon those requirements.

Possesses expert knowledge and understanding of network performance and

applications management to develop and implement innovative technology

solutions. Primary interdepartmental liaison between the field and

supporting functions for product positioning fit and support. Superior

presentation skills to present technical concepts in a clear manner to

customers through customized demonstrations and proposals.

Technical Consulting Client Relations Revenue Enhancement Public

Speaking & Presentation

Cost Reduction Team Leadership RFI/RFP Support Inter-departmental

Liaison Proof of Concepts

PROFESSIONAL EXPERIENCE

SYSTEMS ENGINEER

05/2007 - 07/2009

Fluke Networks

Plainfield, IL

o Key player in pre-sales technical support of company products to

enhance revenue and exceed $6 million quota first and second quarter

of 2009.

o Performed 3-4 high-level, detailed, technical product presentations

and demonstrations per week to customers; created customized dialogue

for each presentation for all levels up to C-level.

o Built proposals and responded to RFI's centered around client needs

assessment.

o Researched and identified market and product requirements based on

customer need to determine the appropriate product to gain performance

enhancement and reduce cost.

o Installed and supported product trials and/or evaluations by obtaining

required equipment and coordinating the installation with customer;

provided in depth demonstration to create proof of concepts that suit

the client's environment.

SENIOR TELECOM NETWORK CONTROLLER

01/2005 - 5/2007

Coventry Healthcare (acquired First Health Group Corporation)

Downers Grove, IL

o Integral team member providing support for company's data network

infrastructure, including installation, troubleshooting and all

aspects related to the network.

o Conducted daily support for the company's nationwide data network;

assessed and repaired Cisco based LAN and WAN network issues

o Installed and resolved issues for carrier based MPLS network services.

o Oversaw rollout of Visual UpTime Select to bring traditional Coventry

data network within network management specifications.

o Provided visibility and management capability to maintain data

circuits, reduces lead-time and identify and repair circuit related

issues.

SUPERVISOR, TELECOM NETWORK SERVICES

08/2003 - 01/2005

First Health Group Corporation

Downers Grove, IL

o Oversaw the consolidation of numerous data centers with dual carrier

OC-12 access in a single data center to verify reliability and the

needed capacity for future needs.

o Audited and maintained all telecom voice and data bills; collaborated

on $12 million proposal to renegotiate rates.

o Integrated voice and data services into parent company for two

acquired companies.

2 MICHAEL H. MORRIS

Professional Experience Continued . . .

TELECOM WAN ANALYST

09/1998 - 08/2003

First Health Group Corporation

Downers Grove, IL

o Maintained inventory to provide reliable and cost effective voice and

data networks; discovered unnecessary costs and restructured

infrastructure management to maintain high viability and uptime.

o Conducted the deployment of voice and data circuit CSU termination

equipment to remotely manageable IP devices and standardized all data

circuit monitoring via Visual Networks UpTime solution.

o Provisioned, installed and provided long-term support for all voice

and data circuits company wide.

PROFESSIONAL DEVELOPMENT

DeVry University - anticipated graduation 2011

Bachelors Degree - Network and Communications Management

TRAINING & CERTIFICATION

Cisco Systems

. CCENT

. CCNA

Fluke/Visual Networks

. Fluke Networks UpTime Select Certification Training (April, 2007)

. Visual Networks Visual UpTime 5.2 Certification (May 2001)

CCMI

. Telecom Tariff Workshop

. Telecom Auditing Secrets

. Telecom Negotiation Workshop

Remedy

. Remedy Help Desk 4.0 and SLA Applications (January 2000)

. Remedy Administering the AR System 4.0 (November 1999)

HP

. Openview Network Node Manager on Windows NT (October 1999)

ADC Telecommunications

. EZT3 Product Training (September 1999)

BCR (Business Communications Review)

. XDSL, Cable Modems, High Speed Access (April 2001)

. Internet Telephony and Voice-over-Packet Networks (December 1999)

. Data Communications II: Systems and Technologies (November 1999)

. ATM Technologies and Applications (December 1998)

. Frame Relay Technology and Applications (December 1998)

. ISDN for Voice, Data and Video (November 1998)

. Hands on T1/T3 Installation and Troubleshooting (October 1998)

. Hands on T1/T3 Components and Applications (October 1998)

. Hands on TCP/IP Internetworking (October 1998)

. Hands on Internetworking with Bridges and Routers (October 1998)

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