Customer Service Manager
Resume:
RYAN BALAGNA
Port St. Lucie, FL 34953
*********@*******.***
QUALIFICATIONS SUMMARY
Construction Manager with extensive knowledge of construction/ renovation.
Hands on construction and development with over 15 years of experience in
all facets of the industry. Qualified Florida Stormwater Management
Inspector. Current Michigan Residential Builders License. Active Florida
Certified Building Contractor License (CBC 1258081). Trained in mold
assessment and remediation.
EDUCATION
Bachelor of Applied Arts, Central Michigan University, Mt. Pleasant, MI,
2003
Major: Construction Management, Minor: Industrial Safety
PROFESSIONAL EXPERIENCE
Balagna Builders LLC, Port St. Lucie, FL 2009-Present
Owner
Own and manage business. Managed the complete project including accounting,
billing, estimating, bidding, design, scheduling, purchasing,
subcontracting, and customer service.
RSC Equipment Rental, Stuart, FL 2008-2009
Operations Manager
Assumed responsibility for managing all store operations, Responsible for
negotiating sales and rental contracts, Developed excellent customer
relations creating repeat/referral business.
Lennar Homes LLC, Royal Palm Beach, FL 20005-2008
Community Manager
Supervised building of town home community and single family homes.
Coordinated with engineer and building department on plan changes.
conducted weekly safety meetings and inspections. Decreased production
schedule of 8 unit town home.
Centex Homes, Southfield, MI 2004-2005
Customer Service Representative
Scheduled and supervised completion of warranty issues in multiple sites.
Maintained warranty budget for each home. Identified and analyzed
reoccurring warranty problems.
Pulte Homes, Royal Oak, MI 2002-2004
Construction Superintendent
Supervised completion of multiple home sites. Trained/Mentored new hires.
Resolved day to day problems on site. Performed quality assurance
inspections.
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