Engineer Quality
Resume:
HOWARD M. HOOK
Elkhart, Indiana 46514
574-***-**** (cell)
******.****@*******.***
http://linkedin.com/in/howardhook
SUMMARY
Quality management professional with new product development experience in
major OEM, QS-9000 / TS-16949 and Tier 1 automotive and heavy truck
environments. Value added problem solver with out of the box creativity.
Customer/supplier relations and internal auditing proficiency. Sales and
marketing background.
EXPERIENCE
CTS Corporation, Elkhart IN 12/2006 - 12/2008
Advanced Quality Engineer for New Product Development (Sensors & Actuators)
. Coordinated 5 member team to create and review sensor product PPAP
. Created specifications, functional models, and test requirements for
actuator.
. Increased customer and engineers' understanding and new product
development efficiency by introducing use of function model.
. Increased design process efficiency by developing DFMEA (design
failure mode effects analysis) and fault tree analysis.
. Saved up to 60 hours per developmental test by applying process
experience including HALT (highly accelerated life testing) testing.
Siemens VDO, Elkhart IN (former AEC) 1/1999 - 12/2006
Quality Engineer for manufacturing of Electronic Sensing
Devices
. Instituted equipment validation with SPC
. Led new product development team on implementation of Ford APQP
principles
. Managed current product changes including material, supplier and/or
process change
. Served as first contact to Ford Motor Products and performed on-site
product inspections, developing positive customer relationships
. Led teams on scrap reduction by using continuous improvement including
Poke Yoke and electronic sensors resulting in 15% Reduced scrap
. Saved company from being de-sourced by major customer by clarifying
expectations and implementing changes
. Identified supplier issue and sourced/approved new supplier in five
months
. Generated dynamic control plans and translated into visual aids and work
instructions for production
. Performed QS 9000 internal auditing, led qualifying external audits, and
maintained certification for eight years
. Used SPC, FMEA, Process Flows, Internal Auditing (QS 9000)
Belvedere Division, Excel Industries, Elkhart IN 3/1993 - 1/1999
Quality Engineer for manufacturing of automotive glass/window assemblies
. Led teams to reduce scrap 20%
. Led APQP function
. Developed and taught SOP, metrics and quality standards to new
employees
. Inspired customer confidence by developing rapport with customers
. Systemized supplier quality to reduce cost and ensure QS-9000
compliant
. Performed QS-9000 internal auditing, led supplier qualifying external
audits
. Developed control plans, process flows and work instructions
. Developed and taught SPC
Gunite, Inc., Elkhart IN 7/1983 - 3/1993
Quality Engineer for manufacturing of wheel end components
. Managed two (2) supervisors and fifteen (15) quality control technicians
. Increased Quality Technician capacity to include capability studies,
audits, and scrap analysis
. Developed Operator Certification Program
. Reduced scrap 20%, rework 25%, downtime and heightened operator quality
awareness.
. Led team for specialized gage development
. Performed receiving inspection, gage design and control, samples and
sample planning, SPC, FMEA, control plans, process flow, and employee
training.
Experience prior to 1983
Marketing and Public Relations, Retail and Advertising
. Promoted to District Manager within two years with Kmart Apparel.
. Named Salesman of the Year at Johnson City Press.
EDUCATION
East Tennessee State University, Johnson City, Tennessee
Bachelor of Science, Marketing (Business Administration Minor)
PROFESSIONAL DEVELOPMENT
Automotive Industry Action Group PPAP and FMEA Training
Ford FMEA (Design & Process) Training
Ford Global 8D Training
Ford Team Oriented Problem Solving
Indiana University GD& T
Clark Quality Advantage Certified Quality Engineer Course
ACCOMPLISHMENTS
Named to Global Registry of Who's Who (Executive & Professional) for
2006/2007
Named to Empire Who's Who (Executive & Professional) for 2005/2006
Senior Member of American Society for Quality
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