Customer Service Technician

Gabriel Chen

* ********* *****

Greenville, SC 29617

Home Phone: 864-***-****

E-Mail: *************@*****.***

PROFILE

Detailed and dynamic professional with a seasoned approach to servicing the

needs of business and entities with their overall success.

CORPORATE EMPLOYMENT EXPERIENCE

Freelance translator and interpreter.

Greenville, SC

. Convert writing material from one language into the target language,

ensuring that the translated version conveys the meaning of the original

as clearly as possible.

U.S. Department of Commerce Greenville,

SC

Enumerator 04/10 -6/10

. Locate and visit addresses from which the Census Bureau did not receive

questionnaires and complete interview for each of these addresses.

Goodwill Industries of Upstate

Greenville, SC

Employment Specialist 07/07-05/09

. Provided career counseling and skill based training opportunities for

program trainees.

. Acted as liaison between Goodwill Industries and service agencies in

Greenville County.

. Coordinated with Career Development staff to establish procedures for

clientele.

. Processing and assisting with new applications for company training

programs.

. Develop and manage training program in Spanish and English (Forklift

driving program).

. Manage data collection and retention through follow up calls.

Prestige Marble, Inc

Greenville, SC

Production Supervisor/Saw Operator 03/06-

07/07

. Supervised production duties during second shift operations of production

line.

. Assisted in meeting plant and departmental goals.

. Ensure achievement of production targets consistent with quality and cost

expectations.

. Support teams, evaluating work stations and processes in order to ensure

continuity of production.

Roger Milliken Research Center

Spartanburg, SC

Plastic Lab Technician 06/03-

06/04

. Involved in different plastic tests and trials for domestic and

international customers.

. Evaluated samples to ensure that they met established quality production

standards.

. Perform calibration and/or verifications to ensure accuracy of analytical

equipment.

. Sample collection/preparation, analytical testing reporting results in

the appropriate Quality system.

Milliken Finishing Plant

Pendleton, SC

Water Treatment Technician 07/01-06/03

. Conducted trials to verify and ensure the purity of water.

. Worked to meet federal and state guidelines for water safety controls.

INTERNATIONAL EMPLOYMENT EXPERIENCE

Aeroservicios S.A Panama City,

Republic of Panama

Administrative and International Customer Service

01/99-06/01

. Contacted clients at locations and answered inquiries for domestic and

international accounts.

. Developed proposals and contracts to increase and expand client base.

. Completed various corporate assignments in a number of capacities.

. Responsible for domestic and international sales and service.

. Create commercial invoices in compliance with export regulations.

. Coordinate outbound shipments to meet delivery requirements.

SKILLS

. Strong in planning and implementing programs.

. Excellent computer skills with word processing, spreadsheets, databases

and web software.

. Fluency and fully trilingual in the languages of English, Spanish and

Cantonese.

. Certified Servsafe Instructor.

. Certified forklift instructor and driver.

. Strong organizational and interpersonal skills.

. Freelance translator and interpreter.

EDUCATION

Santa Maria La Antigua University Panama City, Republic

of Panama

. Bachelor Degree in Business Administration

1995

.

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