Manager Network
Resume:
John J. Rafter
*** ********* **. *****, **. *****
abmiox@r.postjobfree.com 847-***-****
SUMMARY
Highly accomplished Wide Area Network Professional. Extensive experience
working in Network Operations Centers. Proven track record to adapt to new
and changing technology. The ability to seek out and acquire the knowledge
needed to do the job. Effective leadership skills. Strong analytical,
troubleshooting, and problem resolution abilities.
NETWORK KNOWLEDGE
TCP/IP, RIP, BGP, EIGRP, OSPF, Frame-relay, ATM, ISDN, T1, T3, SONET,
fiber, VLANs, ACLs, VPN, Cisco Routers (IOS), Cisco Switches (CatOS/IOS),
Vanguard Routers, HP Openview, Cisco Works, Sniffers, Problem tracking
systems.
PROFESSIONAL EXPERIENCE
Fiserv Technology Services Arlington Heights, IL.
August 1998 to August 2007
Project Analyst July 2006 to August 2007
Responsible for project creation and management for network
implementations, additions, and changes. Coordinated activities between
technical staff, vendors, and clients. Created and maintained documentation
for the Network Operations staff. Generated cost proposals for clients per
network change requests.
. Developed cost proposals and created network proposal drawings using
Visio which facilitated pro forma to the end users.
. Developed and created suggestions that improved project management
system adopted by management.
Senior Network Analyst October 1999 to June 2006
Lead Technician in the Network Operations Center. Coordinated activities of
the other technicians. Assigned projects; reviewed problem tickets; defined
training needs. Responsible for first level escalation from clients.
Communicated to senior management ongoing activity within the Network
Operations Center.
. Implemented a Network General Infinistream continuous network capture
system. This provided historical network activity information allowing
the technical staff to more quickly identify and resolve network
issues.
. Implemented a browser based system to access network support
documentation. This improved and organized access to documentation for
the technical staff.
. Defined procedures and implemented process to do daily backups of
firewall logs. This provided needed information to the security staff
to identify network vulnerability.
Telecom Analyst August 1998 to September 1999
Managed and maintained Wide Area Network (WAN) ensuring optimal
functionality and connectivity. Troubleshot, diagnosed, and repaired
various network issues. Upgraded network components. Routinely tested ISDN
and analog backup circuits. Tested failover on redundant equipment.
Produced and maintained network documentation.
. Defined and implemented a process to regularly back-up router
configurations after changes and on a defined schedule.
. Redefined problem tracking documentation parameters improving Client
problem history retrieval and report generation for Senior Management
and Client Services.
. Instrumental in numerous successful offsite disaster recovery tests.
John J. Rafter
Page 2
abmiox@r.postjobfree.com
Rafter Graphic Creations Elgin, IL.
July 1996 to August 1998
Self employed in a home based computer graphics business creating original
graphics; logos, buttons, ad banners, and animated gifs for web pages using
Adobe Photoshop, Corel Painter, and GIF Construction Set.
Advantis/Sears Technology Services Schaumburg, IL.
May 1985 to July 1996
Network Planner October 1990 to July 1996
Responsible for major long-term project to re-optimize Inter-LATA multi-
drop circuits into point-to-point Intra-LATA circuits to reduce circuit
costs.
. Reconciled circuit bills against live network connections finding
numerous charges for circuits that were previously ordered to be
disconnected resulting in significant reimbursement from the telephone
companies.
Network Control Center
Business Group Manager July 1988 to September 1990
Managed a staff of seven network technicians to monitor and maintain the
computer network resources for a variety of different business types which
included Sears, Allstate, Dean Witter, Coldwell Banker, Intel, AMD, and
Zurich America Insurance. Responsible for training of personnel and writing
their periodic performance reviews.
Backbone Network Manager October 1987 to June 1988
Manager of the technical staff responsible for maintaining the nation-wide
backbone network. The backbone infrastructure was comprised of 70 plus IDNX
T1 nodes, 280 plus IBM 3745s, 3 VTAM mainframe host computers, and numerous
mainframe application host computers.
Third Shift Manager March 1986 to September 1987
Manager responsible for the operation of the Network Control Center on
third shift which included the backbone network, tributary business group
network, and voice network. Responsible for managing the weekly network
change window which involved installing and upgrading network hardware and
software. Contributed to defining and testing network contingency and
disaster recovery plans.
Telecommunications Technician May 1985 to March 1986
Responsible for monitoring overall network. Recognize, diagnose, and
resolve network problems. Log and track problems in INFO/Management
database. Follow-up on previous opened problem tickets. Implemented network
changes during network change windows.
Education and Training
University of Illinois - Chicago Circle Campus Fours years in Math and
Computer Sciences
Northeastern Illinois University One Year Information Sciences
Routing Protocols
Troubleshooting with the Sniffer Portable Network Analyzer
CCNA Boot Camp
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