Customer Service Manager
Resume:
JoVonne S. Walker
Cincinnati, OH 45208
**************@*****.***
PROFILE Exceptional verbal and written communication skills
Strong decision making and team building skills
Excellent problem solving and analytical skills
Strong project management skills
Outstanding leadership and customer service skills
Excellent ability to manage time and meet deadlines
Ability to interface effectively with all levels of management
EMPLOYMENT Co Manager for The Kroger Company, Cincinnati, OH 2/07 Present
Managing a $78,000,000 Enterprise (annually) that focuses on meeting the needs of the client base through
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strong communication, organization, and implementation
Applying quantitative reasoning when analyzing budgets and creating new budgets that produce outstanding
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bottom line results
Conveying operational objectives to groups through a clear and concise approach
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Administering schedule configuration which has led to the achievement of projected hours
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Delegating and assigning projects to individuals as well as monitoring the associated processes
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Organizing and setting goals for self and employees to attain an increase in gross profit results through
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appropriate display and advertising strategies
Employing inclusionary principles to enhance effective manager employee relationships leading to an
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increase of trust between said parties
Addressing customer concerns and handling issues in a timely manner resulting in the development of
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positive fruitful customer relationships
Coaching individuals to accomplish tasks by guiding them in strengthening their skills and knowledgebase on
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key issues within the organization
Maintaining dynamic work performance when environmental changes occur
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Overseeing backroom logistical principles through Lean Six Sigma practices
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Spearheaded Human Resources functions for one year which encompassed:
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Talent acquisition, Interview Scheduling, Interviewing, Hiring, Onboarding,
VOLUNTEER Time/Attendance, and Training
EXPERIENCE Marketing Coordinator for Overflow Ministries 2/09 Present
Covenant Church, Cincinnati, OH
Creating timelines and following up on associated deliverables
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Developing and managing marketing plans and strategies
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Assisting with the creation of promotional collateral in an effort to effectively present events and programs
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Generating vendor sales agreements for promotional items
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Ability to communicate on various levels with advertisers and media contacts
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Strong knowledge of event promotions specializing in Internet and radio campaigns
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SKILLS & Technological Skills: Proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook; Working
TRAINING knowledge of Operating Systems such as Microsoft Vista, Microsoft XP, and Apple; Extensive knowledge of AS400
(Kronos) and Unicru
Training: Industrial/Organizational courses in Psychology; Leadership Development, Effectiveness, and Training;
Interpersonal Communication; Conflict Resolution; and Employee Relations
EDUCATION The Pennsylvania State University, University Park, PA, Graduated: May 2006
Major: Labor and Industrial Relations, Minors: Dispute Management Resolution and Information Science and
Technology
American University, Washington, DC, September 2006 December 2006
Washington Semester Program, International Business and Trade Internship Program: Marketing Intern for Zipcar,
INC.
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